Intro
Solving the most complex technology and business challenges is what Appficiency is about. As the top partner for creating the new industry benchmarks in the ERP Services, Appficiency is an Oracle NetSuite Alliance Partner with over 17 different industry and partner awards. We are a leader in both construction and manufacturing and as a top 5 Alliance Partner, we go to work each day solving the hardest industry problems and sharing these news-worthy achievements to set a higher bar for the professional services and software industry.
The Value
Appficiency understands that people are our greatest strength. We always put our talented people first and invest heavily in their learning and career opportunities. We consistently provide amazing opportunities to learn, innovate and lead. We combine advice with action to develop experts that are knowledgeable and passionate about what they do. Appficiency is committed to developing a culture built on integrity, collaboration and growth, and is proud to be an equal opportunity employer. In addition, as part of our growing global network, there are opportunities to work with international teams and clients, or even help lead our global expansion.
The Grind
We have already been recognized for being the best at what we do — and we are continuously raising the bar. As a rapidly growing company at the intersection of business and technology, we thrive on curiosity, adaptability, and a commitment to learning.
No matter your role, you are an integral part of building the capability of our people across diverse teams and industries. In our progressive environment, the initiatives you support will accelerate your understanding of how learning drives performance, engagement, and business outcomes.
Our Knowledge Management (KM) Team plays a pivotal role in enabling our organization’s growth. We design, build, and sustain the learning experiences that equip our teams with the skills, knowledge, and tools to succeed. From onboarding to continuous development, the KM team shapes our learning culture and empowers our people to perform at their best in an ever-evolving landscape.
The Talent
You are an early-career learning professional who is passionate about how people learn and grow at work. You are naturally curious, organized, and attentive to detail, with a strong interest in translating complex information into clear, engaging learning experiences. You are tech-savvy and willing and excited to learn.
You enjoy working behind the scenes to structure content, build learning modules, and coordinate training initiatives that make development accessible and effective. You are comfortable collaborating with subject matter experts, asking thoughtful questions to understand learning needs, and turning those insights into practical training materials. You bring a learner mindset — eager to build expertise in instructional design, digital learning tools, AI, and learning analytics. You take pride in producing polished, accurate, and user-friendly learning content, and you are motivated by seeing others succeed through the programs you help create.
The Commitment
- Assist in developing and updating employee training modules under the guidance of the Senior Knowledge Management Analyst
- Support users with basic LMS navigation and lesson development questions
- Review training materials for accuracy & consistency
- Help maintain training content for relevancy
- Coordinate training schedules and maintain training calendars
- Assist with reporting from metrics in Appficiency's LMS on a regular basis
- Collect, compile, and report on feedback following training sessions
- Maintain organized records of training materials, versions, and updates
- Assist with the logistics and coordination of webinars
- Support the planning and execution of KM events (in-person or virtual training, recognition events)
- Provide administrative support for training assessments and participant evaluations
- Help prepare materials and resources for learning programs
- Communicate with employees regarding training schedules and resources
- Collaborate with internal teams to support the deployment of learning programs
- Participate in team meetings and contribute ideas for program improvements
- Provide timely responses to basic training-related inquiries
- Assist with basic video editing tasks for training content
- Help troubleshoot common technical issues with the Appficiency's LMS platform
- Support the maintenance of the knowledge management system
The Essentials
- Bachelor’s degree in Human Resources, Psychology, Education, Business, Communications, or related field
- 1–3 years of experience in learning & development, training, instructional design, education, HR or related experience
- Comfortable learning new software platforms quickly
- Familiarity with learning management systems (LMS) or willingness to learn
- Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel) - specifically Excel (pivot tables, pivot graphs) for reporting
- Detail-oriented with strong organizational skills
- Eagerness to learn and grow in the knowledge management field
- Experience with an orientation program at previous work
- Strong verbal and written communication skills
- Ability to explain concepts clearly to diverse audiences
- Excellent organizational and time-management skills
- Ability to manage multiple tasks and priorities simultaneously
- Interest in learning video editing tools (Camtasia, Audiate, or similar)
- Self-motivated and proactive
- Ability to work well in a fast-paced environment with changing priorities
- Team player with collaborative mindset
- Receptive to feedback and coaching
