At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
The Training and Education Specialist is a customer-facing full-time position responsible for driving novel Education and Training programs for Medical/Academic Professionals, Sales and Marketing Associates on diagnostic, procedures, to increase technology and product adoption to improve patient outcomes. Internally the primary focus is the enhance and develop sales performance of the affiliate through implementation and execution of sales/marketing learning and development. There is also a strong focus to engage HCPs participating in Medtronic-sponsored programs in
a robust educational dialogue regarding the Company’s product(s) & therapeutic areas
of focus.
The role will be supporting Ear Nose and Throat as well as Acute Care and Monitoring.
Responsibilities may include the following and other duties may be assigned.
- Plans, develops, and coordinates in-house product training programs for field support personnel and customers.
- Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids.
- Ensures training program(s) meets company and customer objectives.
- Maintains communication with customers to ensure effectiveness of training.
- May utilize trainers with technical expertise.
- Continuously revises lesson plans to meet new training requirements and to keep technical information up to date.
- Responsible for reporting complaints and Adverse Drug Reactions (ADR)
- Formulates and executes training and education programs, including objective setting, curriculum and material development, instruction methodology and key success measurement indicators for:
- Sales Associates
- Marketing Associates
- HCPs
- Association partners
- Ensures training program(s) meets company and customer objectives. Internal:
- Manage sales training function and efforts for the Business segments, to increase sales performance and enhance sales force competency
- Provides leadership and support to the Sales and Marketing team members with focus on current and future clinical initiatives to ensure an outstanding patient onboarding experience and successful product launches.
- Maintains communication with customers to ensure effectiveness of training
- Manage sales training function and efforts for the Business segments, to increase sales performance and enhance sales force competency.
- Obtains information needed to prepare training programs; Plan, develop, coordinate and monitor training programs; determines methodology; and execute training
- Maintains communication with customers to ensure effectiveness of training External:
- Collaborates with internal partners as required for programs, projects or individual situations, including Clinical Research, Marketing, Legal, Regulatory, Sales, etc.
- Continues HCP contact to ensure ongoing needs are understood and that team and program development are aligned with those needs.
- Creates, reviews and updates standard operating procedures and work instructions as required.
- Adhere to education and training compliance and monitoring processes and standards.
SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.
DIFFERENTIATING FACTORS
Autonomy: Established and productive individual contributor.
Works independently with general supervision on larger, moderately complex projects / assignments.
Organizational Impact: Sets objectives for own job area to meet the objectives of projects and assignments.
Contributes to the completion of project milestones.
May have some involvement in cross functional assignments.
Innovation and Complexity: Problems and issues faced are general, and may require understanding of broader set of issues or other job areas but typically are not complex.
Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area.
Communication and Influence: Communicates primarily and frequently with internal contacts.
External interactions are less complex or problem solving in nature.
Contacts others to share information, status, needs and issues in order to inform, gain input, and support decision-making.
Leadership and Talent Management: May provide guidance and assistance to entry level professionals and / or employee in Support Career Stream.
Required Knowledge and Experience: High School Diploma or equivalent with 6+ years of relevant experience in a clinical lab setting, clinical training, field sales/support in medical device, healthcare industry or equivalent experience (OR Associate's Degree with 4+ years experience OR Baccalaureate Degree with 2+ years experience).
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
