Summary
The Senior Talent Manager will lead the design, development, and execution of the organisation’s Learning & Development (L&D) and Talent Development strategy across all retail functions. This role is responsible for building high-impact training programs, developing retail capability frameworks, and driving talent growth initiatives that enhance performance, strengthen leadership capability, and support long-term business goals. The Senior Talent Manager will partner closely with retail operations, HR business partners, and senior leaders to develop a future-ready workforce.
Key Responsibilities
Learning & Development Strategy
- Develop and implement a comprehensive L&D strategy aligned with business priorities, retail customer experience goals, and workforce capability needs.
- Conduct training needs analyses across retail stores, frontline teams, and support functions.
- Design and oversee blended learning solutions, including classroom training, e-learning, micro-learning, and on-the-job training.
- Manage the annual learning calendar and ensure smooth delivery across all markets.
Talent Development & Capability Building
- Develop and implement talent development programs for retail staff, supervisors, store managers, and high-potential employees.
- Create competency frameworks and career progression pathways for retail positions.
- Lead leadership development initiatives, including coaching, mentoring programs, and leadership workshops.
- Evaluate talent gaps and propose development interventions in partnership with HRBPs and retail leaders.
Training Management & Delivery
- Oversee the design and facilitation of training modules focused on customer service excellence, product knowledge, sales techniques, and operational standards.
- Work closely with brand, operations, and merchandising teams to ensure training content reflects current product lines and brand guidelines.
- Manage training facilitators, external training vendors, and LMS platforms.
- Monitor ROI of training programs through assessments, feedback, and performance metrics.
Performance & Talent Management
- Support performance review cycles by ensuring frameworks, tools, and systems are aligned with talent development goals.
- Collaborate with HR and leadership to identify high-potential talent and succession planning priorities.
- Drive the implementation of individual development plans (IDPs) across the organisation.
Analytics & Reporting
- Track and report learning and development KPIs, including participation, completion rates, skill improvements, and business impact.
- Use data insights to optimise programs and enhance learning effectiveness.
- Prepare regular dashboards and reports for senior leadership.
Education & Experience
- Bachelor’s degree in HR, Business, Psychology, or a related field; master’s degree is a plus.
- 6–10 years of experience in Talent Development or L&D, preferably within the retail or sector.
- Proven experience designing and delivering impactful learning programs for frontline and store-level teams.
- Strong understanding of L&D frameworks, adult learning principles, and competency models.
- Strong project management and stakeholder management abilities.
- Ability to build talent pipelines and implement development pathways.
- Analytical mindset with experience using L&D metrics and insights.
- High level of creativity and ability to design engaging learning content.
