Khazna was founded in 2012 and has grown rapidly into becoming the leading and trusted wholesale Data Center provider in the Middle East and North Africa region. Through our Data Centers, we provide industry benchmark levels of power supply and cooling services to better serve the growing need for data center operations in the UAE and wider region.
We are seeking a Learning & Development (L&D) Manager, which is a strategic and mission-critical role within NexOps, responsible for driving operational excellence, compliance, workforce scalability, and innovation enablement across multi-site data center operations. This role transforms the Learning Management System (LMS) into a strategic engine for workforce capability and growth, while embedding a culture of continuous learning, safety, and career development. The L&D Manager ensures that NexOps remains future-ready, compliant, and competitive in a rapidly evolving data center landscape.
Key Accountabilities:
- Develop and execute a comprehensive multi-site learning strategy aligned with NexOps operational and compliance objectives.
- Partner with leadership to identify skills gaps, forecast workforce needs, and embed future-ready capabilities (AI, automation, ESG literacy).
- Champion NexOps’ values of accountability, innovation, resilience, empathy, and integrity through learning initiatives.
- Ensure all engineers, operators, and technicians are trained to global standards to minimize downtime and maximize efficiency.
- Standardize training across geographies to reduce variability and enable cross-site mobility.
- Optimize onboarding to reduce time-to-productivity by 30%.
- Build clear pathways for employee development, retention, and internal promotion.
- Act as system architect to map roles, competencies, and training pathways.
- Embed compliance tracking and audit readiness with 100% verifiable records.
- Drive LMS adoption and accessibility across mobile, multilingual, and field environments.
- Leverage analytics to demonstrate ROI and align workforce planning with training outcomes.
- Design and deliver programs across technical operations, IT, compliance, leadership, and soft skills.
- Integrate digital learning ecosystems, AR/VR simulations, gamification, and micro-certifications.
- Prepare workforce for AI, predictive maintenance, smart infrastructure tools, and sustainability practices.
- Ensure full compliance with ISO, OSHA, NFPA, Uptime Institute, and regional regulatory standards.
- Implement leadership development tracks and succession planning programs.
- Increase internal promotion rates by 20–30% annually.
- Hold authority to evaluate, select, and manage vendors for certifications, digital learning, and specialized content.
- Control L&D budget allocation, prioritizing high-impact initiatives.
Minimum Qualifications:
- Bachelor’s or Master’s in IT, HR, or related field.
- Professional certifications (ATD, SHRM, CDCP, DCCA) highly desirable.
Minimum Experience:
- 8–10 years’ experience in L&D, with leadership in multi-site/global operations.
- Proven track record of LMS ownership, digital learning innovation, and vendor management.
- Expertise in data center operations or mission-critical environments preferred.
- Strong instructional design, stakeholder management, and cultural intelligence.
- Analytical mindset with ability to link training to KPIs and ROI.
