We exist to create positive change for people and the planet. Join us and make a difference too!
Job Title: Training Operations Coordinator
Location: Canada- Remote
Employment Type: Full-time
About The Role
BSI is seeking a highly organized and detail-oriented
Training Operations Coordinator to support our Assurance Training team in the seamless execution of virtual and in-person training programs across the U.S. and Canada. This role is critical to the success of our learning initiatives, ensuring top-quality delivery through coordination of logistics, scheduling, communications, and system management.
As the Training Operations Coordinator, you will maintain course data in our Learning Management System (LMS), coordinate with instructors and internal teams, and act as the primary point of contact for learners. You will also manage training venues, monitor course enrollments, and support financial and administrative processes.
In your day to day, you will be responsible for:
- Coordinate and schedule virtual and in-person public and client-specific training sessions.
- Manage logistics for in-person events, including venues, catering, technology, and setup.
- Maintain accurate course data, rosters, and instructor assignments in the Learning Management System (LMS).
- Liaise with instructors and internal teams to confirm schedules, materials, and Statements of Work.
- Track enrollments, rescheduling, and occupancy to support resource planning and efficiency.
- Act as the primary contact for learners, providing support with course access, certificates, and logistics.
- Administer LMS functions including course setup, user management, and post-training updates.
- Compile and analyze participant feedback and training metrics to drive continuous improvement.
- Support administrative and financial processes such as invoice tracking, POs, and internal documentation.
- Collaborate cross-functionally with Sales, Content, Operations, and Finance to ensure a seamless learner experience.
To Be Successful In The Role, You Will Have
- Bachelor’s degree in Education, Business Administration, HR, Event Management, or a related field (or equivalent experience).
- 2–4 years of experience in training coordination, program administration, or customer service in a corporate/professional environment.
- Experience supporting both virtual and in-person training programs.
- Familiarity with Learning Management Systems (e.g., Docebo) and CRM platforms (e.g., Salesforce).
- Strong organizational skills, attention to detail, and ability to manage multiple deadlines.
- Excellent communication skills and a customer-focused mindset.
- Self-starter with a solution-oriented attitude and ability to work independently in a remote setting.
What We Offer
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 20-days annual leave, bank holidays, medical, dental, vision, and life insurance, short-term and long-term disability, maternal leave, paid parental leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
Do you believe the world deserves excellence?
We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.
Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial and home to the ultimate mark of trust, the Kitemark.
Through our unique combination of consulting, training, assurance, and regulatory services, we bring solid and broad knowledge to every company.
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization, all while having fun doing great work. BSI is a community where everyone can thrive.
If you require any reasonable accommodations to be made on account of a disability or impairment throughout our recruiting process, please inform your Talent Acquisition Partner.
About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
