Client Success Lead (Remote, London-Based)
Full-time | Remote (with regular London meetings)
£36,000 + Private Healthcare + 28 Days Holiday + Benefits
Help Us Deliver Training That Truly Transforms.
At The Method, we don’t do ordinary training. We have reimagined method-acting techniques into a powerful performance enhancing system to make people better at their job. If you’re organised, proactive, and passionate about delivering high-quality client service, this is your chance to be part of something different.
About Us:
We’re a small, friendly team with a big impact. Since 2016, we’ve helped teams across industries sharpen their communication, leadership, and performance through powerful and practical training. We live by our values: Be Kind, Be Sharp, Be Ahead — and we work in a collaborative, remote-first culture, with regular meet-ups in London and two team socials a year.
What We Offer
- Fully remote working, with regular meetings in London.
- Company laptop and direct business line.
- 28 days holiday (including public holidays).
- Private healthcare after successful probation.
- Up to 10 days paid sick leave per year.
- Flexible working hours considered (however live session support is required).
- A supportive, people-first team culture with space to grow.
The Role: Client Success Lead
We’re looking for a confident and detail-driven Client Success Lead to join our Delivery Team. You’ll play a key role in coordinating the logistics of our training sessions — from scheduling to trainer support — and act as the vital link between our clients, trainers, and internal team.
You’ll be the go-to person ensuring each session runs smoothly, whether it’s virtual, in-person, or global.
This role is perfect for someone who thrives in a dynamic environment, enjoys solving problems, and takes pride in delivering polished, professional service.
Key Responsibilities of the Client Success Lead:
- Manage training logistics and costs via Monday . com, Outlook, Zoom/Webex, and SharePoint.
- Liaise directly with clients to confirm delivery details and provide timely updates.
- Book and brief trainers, arrange travel and accommodation, and support virtual sessions.
- Track attendance, gather feedback, and produce post-training reports.
- Support with content formatting, training materials, and marketing events.
- Keep our delivery process smooth, responsive, and stress-free.
What You’ll Bring:
- Strong administrative skills and experience in a fast-paced, client-facing role.
- Excellent communication and interpersonal skills — written and verbal.
- Confidence using Microsoft Office (Word, Excel, PowerPoint), plus tools like Zoom, Webex, and Monday . com.
- Impeccable attention to detail and a calm, organised approach to multitasking.
- A self-starter mindset — proactive, resourceful, and able to work independently.
- Bonus: experience working with learning and development or creative delivery teams.
This role is ideal for someone based within a commutable distance to London, looking for a meaningful, flexible position in a company where creativity and professionalism go hand in hand.
Love logistics? Thrive on teamwork? Enjoy making things run like clockwork?
Join The Method and help us shape learning experiences that stick.
Apply now for this exciting new Client Success Lead position and we will be in touch to discuss in more detail ASAP
