Location: Remote
Division: Information Technology
About The Salvation Army
For more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped over 2 million people, providing necessities of life such as food, clothing, and shelter. And our work goes well beyond that to including supporting people through unemployment, loneliness, finding church community, and responding to family challenges. We continually adapt to meet emerging needs.
These are exciting times at The Salvation Army as we launch a significant digital and business transformation. We are in the midst of revolutionizing our core capabilities to maximize service and mission outcomes. This will include an integrated platform for relationship and people management, learning, intranet and data warehouse. In order to achieve all this, we are now hiring our Director, Integrated Release and Operations.
The Director Integrated Release and Operations is responsible for orchestrating the comprehensive release management and operational support processes for a suite of SaaS-based products, including Salesforce, Workday, MuleSoft, ServiceNow, Snowflake and OneIdentity. This is a leader who elegantly integrates release cycles with operational efficiency to ensure the flawless delivery and support of IT services.
Key deliverables include the development and execution of a robust release management strategy, the establishment of a streamlined release schedule, and the facilitation of cross-functional team coordination to ensure successful product deployments. The director will also collaborate with the existing ITSM team in support of the Change Advisory Board (CAB) processes, ensuring business continuity and minimizing impact on Front Line ministries.
What You Will Be Doing
- Develop and implement a robust strategy for planning, scheduling, and executing product releases
- Lead the Change Advisory Board, collaborating with all stakeholders to ensure business continuity and minimum business impact
- Uphold stringent quality standards and regulatory compliance while continually boosting efficiency and minimizing downtime
- Promote a culture of continuous improvement and innovation that uses evolving best practices to drive operational excellence
- Lead, mentor, and develop a high-performing team of release managers and operations professionals.
What You Bring To The Table
- Bachelor's degree in computer science, Information Technology, or related field and 5-7 years’ experience as an operations Director or similar role, managing large-scale IT portfolios and operations across multiple domains.
- Demonstrated success in leading the creation of new release management processes in a large, complex Product Management organization.
- Extensive experience with simultaneous system cutovers and go-lives, with an extraordinary sense of what needs to be done in what sequence for successful system cutovers.
- Diligence in uncovering potential risks by asking tough questions and unwavering in determining acceptable levels of risk.
- Strong technical acumen and expertise in managing integrated cloud-native systems in multiple environments (e.g., development, application support, infrastructure, integration, IT service management, IT operations management).
- Demonstrated success in leading the creation of new release management processes as part of a transformation to a Product Management organization.
- Solid Quality Assurance experience, with a strong focus on ensuring high-quality standards for user acceptance testing (UAT), practices and methodologies across multiple domains.
- Ability to assess operational risks, including identifying what is fraught with danger vs. routine, and develop effective risk mitigation strategies.
- Experience with Salesforce and/or Workday platforms preferred.
- Excellent leadership and communication skills, with the ability to influence and drive change effectively.
- High learning agility and a fearless approach to tackling complex operational challenges.
What We Promise
- Belonging to a creative, dynamic team of IT professionals where what you do will make a difference in your own backyard and across Canada & Bermuda
- Work from home and flexible hours
- Continuous learning and growth through challenging work
- The chance to be part of a leading digital and business transformation for over 100,000 employees and volunteers
- An opportunity to launch and/or grow your career with a huge, stable, international not-for-profit organization
- We live our Core Values as a faith & values-based organization, we hire and serve people of all backgrounds, faiths, and traditions – there’s a place for everyone to belong here.
Compensation
The salary range for this position is $122,026 (min.) to $152,532 (max). Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
How We Hire
We are committed to creating a workplace where people experience meaningful work, a sense of hope and optimism, an environment of trust, and inspired results. If this sounds like an environment in which you would like to work, apply here today!
We embrace equity, diversity, justice, inclusion and belonging and we’re committed to building a team that represents many backgrounds, perspectives and skills, representative of the communities we serve. The more inclusive we are, the better our work and workplace will be. The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.
We thank all applicants and will contact candidates selected for next steps.
