Role Summary
This Role is responsible for executing and delivering Learning & Development programs that enhance employee capabilities, technical expertise, product knowledge, and service excellence.
The role manages the implementation of learning journeys, academies, and development initiatives, ensuring effective coordination, delivery, and evaluation. The position also supports employee experience, culture, and Organizational Development initiatives while continuously applying best practices to enhance earning effectiveness and foster continuous development.
Main Responsibilities (including But Not Limited To)
- Employee Development Programs
- Develop and implement the annual Development Plan based on organizational priorities and capability requirements.
- Conduct Training Needs Analysis (TNA) to identify development opportunities and learning priorities across functions.
- Design, coordinate, and evaluate learning programs that support technical, behavioral, leadership, and professional development.
- Develop structured learning pathways and development journeys tailored to different employee groups and career stages.
- Create learning materials, toolkits, resources, and development frameworks that support continuous learning and capability building.
- Manage and optimize the Learning Management System (LMS), ensuring content, learning assignments, records, reporting, and user engagement are maintained effectively.
- Monitor learning effectiveness through assessments, feedback, learning analytics, and development metrics, recommending areas for enhancement.
- Continuously research, evaluate, and implement innovative learning methodologies, tools, and technologies to improve learning outcomes and employee development.
- Explore modern learning approaches including microlearning, blended learning, social learning, gamification, coaching, mentoring, experiential learning, and digital learning solutions.
- Technical Capability Development
- Develop and continuously enhance technical training programs that strengthen functional and operational capabilities.
- Design and maintain technical induction programs to ensure employees acquire the knowledge and skills required for their roles.
- Develop training content, learning materials, assessment tools, and certification requirements related to technical development.
- Coordinate technical training activities and ensure content remains aligned with evolving business requirements.
- Evaluate the effectiveness of technical training and induction programs and implement improvement initiatives based on feedback and business needs.
- Explore emerging technical learning methodologies and best practices to enhance knowledge transfer and learning effectiveness.
- Academy Implementation
- Coordinate and administer Internal Academy activities, learning pathways, and development programs to ensure effective delivery and participation.
- Support the implementation of academy initiatives that promote employee development and capability building.
- Maintain academy learning content, training materials, certification requirements, and participant records.
- Coordinate learning schedules, communications, nominations, and logistics related to academy programs.
- Administer certification programs, assessments, and learning journeys for different functions and employee groups.
- Monitor academy participation, completion rates, and learning outcomes, preparing reports and recommending improvement opportunities.
- Maintain academy records and ensure learning activities are accurately reflected within the Learning Management System (LMS).
- Support the continuous enhancement of academy offerings based on employee feedback, business requirements, and learning effectiveness data.
- Culture Development & Employee Experience
Develop and implement culture initiatives that reinforce organizational values, desired behaviors, and a continuous learning mindset.
Design and support employee experience initiatives that enhance key employee lifecycle moments, including onboarding, development, growth, and recognition.
Gather and analyze employee feedback to identify opportunities for improving employee experience and workplace culture.
Support initiatives that promote collaboration, innovation, accountability, customer centricity, and continuous improvement.
- Organization Development Support
- Develop, review, and maintain job profiles to ensure role clarity, capability alignment, and organizational effectiveness.
- Support the development and enhancement of competency frameworks to strengthen employee development and career growth initiatives.
- Contribute to organizational development projects aimed at improving workforce capability and organizational effectiveness.
Qualifications & Experience
- Bachelor’s degree in human resources, Business Administration, Organizational Development, Psychology, Education, or related discipline.
- Professional certifications in Learning & Development, Talent Development, ATD, or equivalent are preferred.
- Minimum 3 years of progressive experience in Learning & Development, Talent Development, Organizational Development, Employee Experience, or related HR functions.
- Experience in developing and implementing learning programs, development initiatives, academies, and capability-building projects.
- Exposure to Training Needs Analysis (TNA), Individual Development Plans (IDPs), competency development, and learning effectiveness measurement.
- Strong understanding of adult learning principles, learning methodologies, and emerging development trends and technologies.
- Strong project coordination and stakeholder management skills, with the ability to collaborate effectively across functions and levels.
- Proficiency in Microsoft Office applications, particularly PowerPoint and Excel; experience with digital learning platforms and LMS solutions is an advantage.
Personal Attributes
- Passion for learning and continuous improvement.
- Strong learning agility and innovative mindset.
- Excellent communication and interpersonal skills.
- Strong planning, organization, and execution abilities.
- Analytical and problem-solving skills.
- Customer-centric with an appreciation for luxury service excellence.
- Collaborative and effective in managing stakeholder relationships.
- Adaptable, resilient, and solution oriented.
- Strong ownership, accountability, and attention to detail.
- Ability to influence, engage, and support employee development.
- Integrity & Professionalism.
Competencies/Values
Believe in Magic: (Passion & Commitment)
Being enthusiastic and committed to what you are doing inside the organization. Stay focused & continually aim to improve / reach success no matter what setbacks are on your way.
Always Bring “A” Game: (Customer Excellence)
High level of optimism and a "can do" Orientation. A willingness to support and be a part of a team in multiple activities and stay motivated to accomplish the goal while facing obstacles. Works effectively with and supports colleagues, fostering a positive and collaborative environment.
Being a customer focus by having the ability to understand internal/external needs and concerns in the short to long-term and to provide sound recommendations and/or solutions. Focusing efforts on understanding, meeting, and exceeding customer needs.
Get it done. RIGHT: (Drive High Quality Results)
Consistently achieves high levels of results while setting standards of excellence & quality. Seizes all opportunities to get the job done. Pay attention to details and pursue quality in accomplishing tasks.
Be Real: (Ethics & Integrity)
Behave in an honest, fair, and ethical manner. shows consistency in words and actions. Models high standards of ethics. Earning others’ trust and respect through consistent honesty and professionalism in all interactions.
Be Creative: (Creativity & Innovation)
Ability to generate non-traditional yet practical ideas that would serve a business purpose and identify & develop new methods, approaches, systems, or tools that best suit different situations and generate business results. Moreover, the ability to multitask and take initiative.
Learn & Teach: (People Development)
Fostering learning and development culture.
Willingness to delegate responsibility, work with others, and coach to develop their capabilities.
