As the Learning Management System Platform Specialist, you are responsible for managing the administrative functions, digital content, curriculum, and site properties for Waffle House Academy, our learning management system (LMS). In this role, you will design, maintain, and improve intuitive and professional digital learning experiences for Associates across the company. You will manage learning programs, certifications, digital training content, and supporting LMS features while coordinating with internal technology teams and external vendors. This role will also help plan and implement both short- and long-term projects that support the evolving training needs of the business.
The Learning Management System Platform Specialist is a Support Team role based out of our Corporate Office in Norcross, GA in the metro Atlanta area. Our Corporate Office Support Team consists of 300+ Associates who are committed to supporting our Operations Team as they proudly serve and create memorable experiences for our Customers. Housing over 40 departments and many fields of industry, we take pride in offering a wide variety of opportunities at every stage of your career. If you are just looking for a job “right now”, Waffle House probably isn’t the right fit for you. If you are a career-minded person who values hard work, is passionate about putting people first, and wants to build a meaningful career alongside like-minded people, this is the place for you!
What We Offer:
- Health & Wellness Package including medical, dental, vision and life benefits, and health-related activities
- Employee Assistance Program free to all Associates and their household members
- Paid time off up to 4 weeks and six paid holidays
- A strong, unique culture built upon putting people first, showing up and servant leadership
- Unlimited learning and development opportunities
- Internal referral program
- Community involvement and volunteer opportunities
- Team building activities department and company-wide
What you'll do:
- Manage and maintain digital curriculum, learning content, reference libraries, and other LMS properties to ensure accuracy, organization, and consistency.
- Create, deploy, and manage digital learning components such as sign-offs, exams, milestone surveys, recurring training, and certification programs.
- Coordinate the enrollment and administration of major training programs and publications, while designing and deploying LMS features such as gamification.
- Partner with eLearning content creators, internal technology teams, and external LMS vendors to support integrations, troubleshoot issues, manage projects, and improve the learner experience.
- Evaluate LMS needs, analyze reporting and performance data, and recommend solutions that support current and future workforce training needs.
What we're looking for:
- Someone with strong written and verbal communication skills, with the ability to work effectively with Associates, technology teams, content creators, and vendors.
- Strong analytical, problem-solving, organizational, and project management skills, with the ability to manage multiple priorities and deadlines.
- Technical proficiency and comfort troubleshooting technology, managing digital platforms, and learning new systems in a fast-paced environment.
- Customer-service oriented, detail-focused, proactive, and adaptable, with the ability to anticipate needs and develop practical solutions.
- Ability to generate accurate reports, interpret analytics, and make data-driven recommendations.
Experience/Educational Requirements:
- Previous experience developing digital training programs, LMS platforms, and eLearning content is preferred, along with advanced proficiency in Microsoft Office.
- High School Diploma or GED required; a 4-year degree is preferred.
- 2+ years of previous LMS and eLearning experience is preferred.
- Experience with service-industry operations, hiring/onboarding processes, career advancement programs, department-level performance reporting, or video and interactive content creation is a plus.
Who Are We?
In 1955, two Georgia neighbors opened up a restaurant that would change the world. That first restaurant led to the Waffle House brand you see today. As the business expanded throughout Georgia and the Southeast, the “Yellow Sign” soon became a familiar landmark, signifying America’s Place to Eat™ and America’s Place to Work™. Today, the Waffle House system has more than 1,900 locations in 25 states, reaching as far north as Pennsylvania and as far west as Arizona. All open 24-hours a day, seven days a week, 365 days a year. Our workforce can be broken into two categories – Operations (Restaurant Associates and Managers) and Support Team (Corporate Office Associates, Field Recruiters, and Maintenance Technicians).
We are a strong, growing company dedicated to our Customers and Associates. We would love to have you on our team! To learn more about the Waffle House culture and our great community of employees and customers, please visit www.wafflehouse.com!
WAFFLE HOUSE IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
