How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

It’s an exciting time to be part of Delta’s Reservations team as we redefine how and where we serve customers and set new standards for the experiences we create for customers as well as thousands of Reservations and Care employees. We’re continuing to evolve our learning model by creating fresh, innovative, and scalable learning experiences for employees throughout every level of the division from new hire training to leadership support programs and everywhere in between.

As a Program Manager, you’ll act as a cross-divisional partner on strategic initiatives by leading the development and operationalization of a scalable content strategy across the Res Learning portfolio. This role will work closely with stakeholders to identify and address learning and content needs, develop scalable strategies, and help ensure employees are equipped with effective, relevant, and sustainable learning solutions. You’ll provide strategic leadership in emerging content models, including microlearning, user generated content, and the thoughtful use of AI and technology to improve scalability, efficiency, and consistency across the portfolio.

Under minimal direction, the Program Manager performs tasks including, but not limited to:

Consult with stakeholders throughout the division to identify scalable and relevant learning and content solutions that support business needs across the portfolio, including onboarding, upskilling, field initiative support, and BAU work
Conduct needs assessments to identify gaps in knowledge, skills, content coverage, and learning support, and develop plans to address those gaps
Lead the development and execution of a scalable content strategy across the learning portfolio
Define and operationalize the team’s approach to microlearning, reusable content, and user generated content
Establish standards, governance, workflows, and decision criteria for content development, maintenance, and reuse
Use a variety of instructional techniques and content approaches, including digital learning, classroom training, job shadowing, coaching, microlearning, scalable content models, performance support, and AI-enabled tools where appropriate
Partner with Learning Measurement and Enablement to evaluate the effectiveness of learning and content solutions and make recommendations for improvements as necessary
Build productive relationships with internal stakeholders to identify and respond to changing business needs and emerging trends in learning and development
Partner with external vendors, where needed, to ensure high-quality and cost-effective learning solutions
Identify and recommend opportunities to use AI-enabled tools and processes to improve content development, maintenance, scalability, and operational efficiency
Work collaboratively with the Learning Design team and business stakeholders to create impactful and sustainable learning experiences
Coach, influence, and support team members in adopting scalable content practices and standards
Practice safety-conscious behaviors in all operational processes and procedures

What You Need To Succeed (Minimum Qualifications)

7+ years of related work experienceExperience in training, learning design, content strategy, program management, or learning and development in a corporate environmentExperience leading cross-functional projects or programs from strategy through executionStrong knowledge of adult learning principles, instructional methodologies, and learning strategyExperience developing and managing scalable learning or content solutions, frameworks, or operating modelsStrong stakeholder consulting skills and ability to translate business needs into learning and content solutionsAbility to work independently and as part of a teamAbility to manage multiple projects and priorities simultaneouslyExceptional writing, design, and communication skills, as well as strong editing skillsAbility to thrive in a fast-paced, project-driven organizationStrong and transparent communication, organization, and interpersonal skillsSome travel required (Consistently prioritizes safety and security of self, others, and personal data.Embraces diverse people, thinking, and styles.Possesses a high school diploma, GED, or high school equivalency.Is at least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge (Preferred Qualifications)

Bachelor’s degree in Instructional Design, Adult Education, Learning and Development, Organizational Development, Business Administration, Human Resources, Communications, or equivalent job experience/education
Advanced degree in a related field strongly preferred
Performance consulting experience strongly preferred
Experience creating microlearning strategies, content libraries, or reusable learning assets
Experience developing, enabling, or governing user generated content models
Experience using AI-enabled tools or workflows to support content strategy, learning design, content development, or operational efficiency
Project management experience
Experience with external vendor management
Experience with creative authoring tools such as Adobe Creative Cloud
Experience creating assets, reports, or dashboards that support portfolio management and prioritization
Demonstrated experience with usability principles

Benefits And Perks To Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading proﬁt sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

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