Position Summary
Position Description & Qualifications
The Learning Implementation Specialist is responsible for planning, coordinating, and sustaining learning initiatives across Serco’s employment and workforce development system. This role supports both internal teams and external service provider networks by ensuring learning initiatives are effectively delivered and embedded into practice over time.
The Learning & Implementation Specialist plays a critical role in supporting large‑scale initiatives, system change efforts, provincial onboarding, and ongoing monitoring of training outcomes beyond initial delivery.
Key Responsibilities
Learning & Training Management
- Coordination and support the delivery of learning initiatives for internal teams and external service provider networks
- Support end‑to‑end training initiatives, including planning, delivery, stakeholder engagement, and post‑training follow‑up
- Support system onboarding and training for new jurisdictions and program expansions
Content & Learning Design
- Support development, adaptation, and refinement of training materials, job aids, and learning resources
- Translate complex system processes and policy information into practical, learner‑focused content
- Support blended and asynchronous learning approaches to complement live sessions
Change Management & Sustainment
- Support post‑training reinforcement strategies, monitoring, and follow‑up to ensure learning translates into practice
- Contribute to monitoring and follow‑up for long‑term initiatives (e.g., IM&M+), recognizing training as part of broader change efforts
- Identify gaps, risks, and opportunities for continuous improvement in system learning
LMS Ownership
- Act as the functional lead for the Xeekrs LMS, including course management, learner tracking, reporting, and optimization
- Work closely with IT and stakeholders to improve LMS usage and user experience
- Manage User access, respond to LMS related inquiries, and support troubleshooting.
- Monitor system usage, completion rates, and engagement to identify trends and improvement opportunities
Stakeholder & Partner Engagement
- Serve as a key point of contact for external consultants and delivery partners supporting training initiatives
- Support system‑wide communication and engagement related to learning priorities and expectations
Qualifications
- Post‑secondary education in Adult Education, Organizational Development, Human Resources, or a related field
- Demonstrated experience supporting learning initiatives, training programs, or organizational change efforts
- Experience working with or administering a Learning Management System
- Strong facilitation, coordination, communication, and stakeholder management skills
Company Overview
Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.
