Operations Training Specialist

Ferry International • Full-time • Dallas, TX, US • 1m ago

Who We Are

Coaching Services International (CSI) exists to raise the standard of professional coaching and leadership performance. We develop world-class coaches and equip leaders with the skills to unlock growth, strengthen accountability, and produce measurable results.

As the exclusive training and development organization for Ferry International, CSI has built a reputation for excellence, rigor, and real-world impact. We build professionals who know how to drive clarity, challenge thinking, and move people to action.

Want to know more about what we do and the world we operate in? 👉 www.yourcoach.com/about-us

What You Will Do

As our Training Operations Specialist, you'll be the operational engine behind our multi-phased training programs — keeping everything running on time, on brand, and at a high standard. Day to day, you will:

Coordinate and execute online and instructor-led training programs across multiple cohorts and phases
Own our LMS (Absorb) — managing enrollments, completions, reporting, evaluations, and video workflows
Track participant progress, certifications, and milestones with accuracy and consistency
Manage training calendars, cohort schedules, and cross-functional communications
Partner with presenters and stakeholders to ensure session readiness and materials accuracy
Create and maintain learner-facing materials — including PowerPoint decks, Canva assets, scorecards, digital badges, and program documentation
Develop and maintain SOPs to create clarity and repeatability across cohorts
Pull, analyze, and summarize LMS and program data to support operational decision-making
Explore and implement AI and automation tools to improve workflows, grading, feedback, and content creation

What You Will Bring to the Table

2–4 years of experience in training administration, operations, program coordination, or a similar role
Hands-on experience with a Learning Management System (LMS); Absorb experience is a plus
Strong proficiency in Microsoft Office, Google Workspace, and Canva
Experience with project management tools; Asana experience preferred
Comfort using AI tools (ChatGPT, Copilot, Gemini, or similar) to drive efficiency and productivity
The ability to manage multiple programs, stakeholders, and timelines simultaneously
A bachelor's degree or equivalent professional experience in training, business operations, education, or a related field

Who You Are

You're not just organized — you're the person who creates the system everyone else relies on. You:

Anticipate needs before they become problems
Communicate clearly and confidently across teams and levels
Take ownership of the learner experience from start to finish
Stay calm and focused when priorities shift
Are genuinely curious about AI, operations, and what's next in the learning space
Care deeply about quality, consistency, and continuous improvement

Life at CSI

We work hard and we celebrate what we build. Our Dallas team operates on a hybrid schedule — in the office Monday through Thursday, remote on Fridays — in a business-casual, high-energy environment where collaboration and performance are equally valued. You can expect regular team lunches, employee appreciation events, and a culture that genuinely invests in its people.

Ready to bring your operational expertise to a team that's raising the bar in coaching and leadership development?