D.I. Appliances is a trusted appliance installation company with 20+ years of experience supporting residential & commercial projects across Ontario, including Toronto/GTA and Ottawa, with additional coverage in Quebec and Calgary. We specialize in professional appliance installations for new-build developments and occupied homes, working with both builders and private homeowners.
We’re proud to be a long-term installation partner for leading retailers and suppliers such as Appliance Canada, Tasco, Best Brand, and Goeman's, and we regularly support major builders and developers including Minto, CentreCourt, Tribute Communities, Reliance, Mizrahi Developments etc.
Our reputation is built on quality workmanship, reliable scheduling, and respectful in-home service. We operate with a team-first mindset and clear processes to help our people succeed.
Position Summary
We’re hiring a detail-oriented Remote Office Assistant to support daily operations, scheduling, email communication, and parts coordination. This role works closely with the Operations team and requires strong organization, fast follow-up, and accuracy in a field service management (FSM) software.
Key Responsibilities
- Order appliance parts, track deliveries/ETAs, and follow up with suppliers
- Enter parts into the system (inventory/parts entries) and keep records accurate
- Manage calendars: schedule meetings, reminders, and appointments
- Save and organize documents (POs, receipts, invoices, approvals) in the company drive
- Update and maintain job details in field service management (FSM) software Service Fusion (notes, statuses, attachments, customer info)
- Dispatch and schedule jobs: coordinate time windows, send confirmations, and follow up as needed
- Manage shared inbox communication: respond professionally, keep threads organized, and CC the correct contacts
- Send receipts and supporting documents to accounting and maintain clean records
- Provide general admin support to keep operations running smoothly
- Ability to work with shared drives (Google Drive/OneDrive) and calendars (Outlook/Google Calendar) and strong knowledge of Microsoft Office
Required Qualifications
- Experience in office administration, scheduling/dispatch, or coordination is an asset (training will be provide)
- Strong written English (emails, confirmations, follow-ups)
- Confident with software tools and learning new systems quickly
- Excellent attention to detail (job info, CC lists, attachments, addresses, parts)
- Strong time management and ability to handle multiple tasks
- Ability to work in a fast-paced environment
- Russian language is an asset
Skills & Competencies
- Accurate data entry
- Professional email & verbal communications
- Scheduling & follow-up
- Parts ordering/tracking
- Strong organization
- Calm under pressure
- Confidentiality
- Excellent customer service
Assets
- Experience with Service Fusion or similar field service/job management software
- Experience in appliance service, construction admin, or builder projects
What We Offer
- Remote role with training and clear processes
- Stable, long-term company with steady workflow
- Supportive team environment
- Flexible hours
How to Apply
Please send your resume and cover letter to Alhan@DIAppliances.com with the subject line: “Remote Office Assistant – Application”
Pay: From $18.00 per hour
Education:
- Secondary School (preferred)
Language:
- English (required)
- Russian (not required, but an asset) (preferred)
Work Location: Remote
