Learning & Development Lead
Better places, thriving communities.
Job Overview
We are seeking to appoint a Learning & Development Lead to design and implement a learning and development strategy aligned to the wider People Plan. This role will help shape a culture of continuous learning and growth, enabling individuals to develop to their full potential.
You will use digital tools to create flexible, innovative, blended learning solutions—working with internal and external partners as needed—including online learning, face‑to‑face delivery, social and collaborative learning, coaching, and action learning sets.
As a trusted L&D professional, you will partner with Senior Leaders, Senior Managers and key stakeholders across the Escorting estate to deliver commercial value through learning strategies and interventions that support operational objectives.
Main Duties
- Lead and manage the effective delivery of learning and development for learners across the Escorting estate.
- Identify and implement innovative policies, practices and technologies that enhance learning development, ensuring consistent support for all learners.
- Develop career progression pathways and management development frameworks to support individual development and succession planning.
- Drive a culture of Continuing Professional Development (CPD).
- Develop a framework to monitor how effectively learning is transferred into the workplace.
- Contribute to business development activity, including tender submissions and mobilisation.
- Build and manage effective internal and external relationships, developing a network of L&D practitioners across Mitie and other organisations.
- Contribute to the development and delivery of the People Plan and wider Escorting business strategy through the work of the learning team and participation in relevant working groups and projects.
- Use a consultative approach with the Training Team and Senior Management Team to identify, develop and monitor the training and development strategy.
- Lead, motivate and engage Senior Management Teams to shape quarterly training delivery plans aligned to business requirements.
- Develop tools to support training needs analysis within teams, aligned to the performance management framework.
- Oversee both operational and non‑operational training delivery at local level, ensuring continuous improvement, professional standards and positive learning outcomes.
- Lead the training delivery team to design and implement the annual training schedule, ensuring business and learner needs are met.
- Design and deliver new and innovative training interventions and materials in line with contractual requirements.
- Evaluate the effectiveness of existing training interventions and materials, including Initial Training Courses (ITCs) and refresher training for operational and non‑operational staff.
- Represent the training function and act as the point of liaison for dedicated operational departments.
What We Are Looking For
- Recognised L&D qualification (e.g., CIPD Level 5 Associate Diploma in Organisational Learning & Development, or City & Guilds Level 4 Diploma in Learning & Development).
- Evidence of ongoing Continuous Professional Development.
- Significant experience designing training modules—this is a major part of the role.
- Experience managing and driving learning initiatives in a busy, complex environment.
- Broad experience across all aspects of training, including operational delivery, training needs analysis and strategic planning.
- Experience managing a training team.
- Strong ability to influence and engage senior stakeholders.
- Ability to manage and execute multiple projects, work effectively in a dynamic environment and use initiative.
- Working knowledge of training processes and procedures within a secure environment is advantageous but not essential.
