Job description:
About The Role Reporting to the Head of Learning & Development, this is where strategy meets spark.
Within Capitec’s Shared Services ecosystem, you’ll act as a capability architect - connecting teams, challenging thinking, and building what the business needs next. As L&D Manager, you’ll identify critical capability gaps, align learning to the broader people strategy, and turn strategic priorities into high-impact, measurable learning experiences.
This is not a maintenance role - it’s a build, shape, and leapfrog role. The pace is fast, the expectations are high, and the opportunity to create real impact is significant. In short: you make learning matter - and make it stick.
What You Will Be Doing Lead End-to-End Learning Enablement
- Translate business strategy into capability roadmaps and scalable learning pathways.
- Identify future-fit capabilities for an AI-enabled organisation and measure impact beyond completion.
Build and Embed Functional Skills Academies
- Design and operationalise scalable functional academies across Shared Services, defining critical skills frameworks and proficiency levels.
- Co-create learning journeys with subject matter experts to enable reskilling, upskilling, and internal mobility aligned to workforce planning.
Elevate Compliance Learning to Drive Behavioural Impact
- Transform mandatory learning into practical, engaging interventions that drive understanding, behaviour change, and accountability.
- Partner with Risk, Compliance, and business leaders to ensure alignment, effectiveness, and measurable impact in a regulated environment.
Partner Strategically with HR Business Partners & Leaders
- Collaborate with HRBPs and Shared Services leaders to diagnose capability gaps and translate business challenges into high-impact learning solutions.
- Act as a trusted advisor, influencing leaders to co-own capability development while providing insights and analytics to inform talent and performance decisions.
Design Bespoke, Business-Driven Learning Solutions
- Move beyond one-size-fits-all programmes to design tailored, high-impact interventions that address specific business needs.
- Delivering blended, digital-first, scalable solutions that respond rapidly to evolving priorities in a high-growth environment, and facilitate strategic workshops and leadership engagements where required
Enable a Skills-Based, AI-Driven Learning Ecosystem
- Transition the learning portfolio from program-based delivery to skills-based enablement by identifying digital, data, and AI capability gaps and designing targeted solutions.
- Leverage learning analytics to inform strategic decisions, demonstrate impact, and continuously evolve the ecosystem to remain future-fit.
Leading Learning Teams
- Inspire and guide learning partners and learning experience designers to create human-centered, scalable solutions that make work and learning feel smarter and easier.
Enterprise Leadership & Transformation
- Drive learning strategies that support big-picture transformation, helping teams embrace new ways of working with confidence.
Change Management
- Blend structured change principles with real-world thinking to create lasting shifts in behavior and performance.
Onboarding & Foundations
- Build and own an enterprise onboarding framework that accelerates ramp-up, ensures early performance, and helps new hires feel culturally connected from day one.
Budget Ownership
- Managing and optimizing the L&D budget to ensure strategic and commercial alignment.
What We Are Looking For A seasoned L&D professional who:
- Has led large-scale capability or learning transformation.
- Has experience building skills frameworks or academies.
- Understands operating in regulated environments.
- Is commercially astute and outcome focused.
- Thrives in fast-paced, high-growth contexts.
- Can build structure while navigating ambiguity.
- Is confident influencing senior stakeholders.
- Challenges legacy approaches and builds for scale.
What Success Looks Like - Functional Skills Academies embedded and delivering measurable value.
- Compliance learning driving behaviour change and strengthening risk culture.
- Clear skills pathways enabling agility and redeployment.
- Leaders actively owning capability development.
- Learning investments directly linked to business performance outcomes.
- Talent and Succession Benchstrength and Diversity in Shared Services.
Qualifications - A relevant tertiary qualification in Human Resources or Industrial/Organisational Psychology.
Why This Role Matters? We are not incrementally improving learning. We are redefining how capability is built in a digital-first, AI-enabled organisation. If you want to: • Build rather than maintain, • Influence at a strategic level, • Create measurable business impact, • And lead capability transformation at speed and scale, This role is for you.
