About Aldar Hospitality
Powered by human connections and the desire to reimagine guest experiences, every destination within our hospitality portfolio is transformed to reflect the human spirit: nurturing, ever evolving and wholesome. Our diverse portfolio of assets ranges from hotels and island resorts to golf clubs, marinas, and iconic beach clubs. Our footprint in the local and international hospitality landscape is growing and we are on a mission to turn ordinary moments into lifelong memories through offering unforgettable guest experiences. Aldar Hospitality is the subsidiary of Aldar Properties PJSC, the leading real estate developer and manager in the UAE. Come and join us on this journey.
About the Role
Be a part of a vibrant and collaborative learning environment. Aldar Hospitality Center of Quality is dedicated to equipping professionals with the skills and knowledge required to excel in the dynamic world of hospitality. Our mission is to elevate the standards of Front Office by delivering top-notch job skills programs.
We are seeking a dedicated and experienced Manager, Training – Front Office, who will lead the design, implementation, and evaluation of training programs that enhance the performance, knowledge, and service quality of front office teams. This role ensures that all front office operations align with Aldar Hospitality’s brand standards and guest satisfaction goals.
Key Responsibilities
- Develop and deliver comprehensive training programs for front office staff, including onboarding, service excellence, and leadership development.
- Conduct regular assessments to identify training needs and performance gaps.
- Collaborate with property leaders to ensure consistent application of front office standards across all locations.
- Monitor and evaluate training effectiveness through performance metrics and guest feedback.
- Support the implementation of new systems, technologies, and service initiatives within front office operations.
- Maintain up-to-date knowledge of hospitality trends and best practices to continuously enhance training content.
- Mentor and coach front office supervisors and team members to foster a culture of learning and excellence.
Qualifications and Experience
- Bachelor’s degree in hospitality management or business administration or a related field.
- Minimum of 5 years of experience in front office operations, with at least 2 years in a training or a managerial role.
- Strong understanding of hotel systems, guest service standards, and operational procedures in the Front Office discipline.
- Excellent communication (spoken and written), presentation, and leadership skills.
- Proven ability to design and deliver engaging training programs.
- Certification in training or learning and development is an advantage.
Application Process
Interested candidates are invited to submit their CV and a cover letter outlining relevant experience to careers@aldarhospitality.com with the subject line “Manager Training – Front Office.”
Equal Opportunity Statement
Aldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially.
