Manager, Learning & Development
Salary:
$100,000 - $125,000
Schedule:
Monday to Friday, 8:00 am – 4:30 pm (flexible); Hybrid
Job Summary
The Manager, Learning & Development will play a pivotal role in transforming compliance training across multiple regulated areas, including GMP, Quality, and Safety. This role serves as a trusted advisor and partner to internal stakeholders, leading the shift from traditional SOP‑based training toward competency‑based, practical, and engaging learning experiences.
As a calm, consultative, and strategic L&D professional, the Manager, Learning & Development, will design and deliver effective training solutions, collaborate closely with technical SMEs, and guide a Training Coordinator. Reporting to the Director, Talent Acquisition & Development, this role will support a strong learning culture rooted in the organization’s Core Values—including Sustainability (people, planet, and profit)—and help shape a scalable, modern compliance training framework for long‑term success.
Job Responsibilities
Compliance Training
- Lead the transformation of GMP, Quality, and Safety training programs from signature‑based SOP training to meaningful, competency‑driven learning experiences.
- Partner with Quality and Safety SMEs to identify training priorities and develop a multi‑year transformation roadmap.
- Design training that meets regulatory requirements while fostering true understanding and on‑the‑job application.
- Create competency‑based assessment tools focused on demonstrated skill and observable performance.
- Leverage digital tools (LMS, Scribe, AI, multimedia) to create engaging training content.
- Develop scalable frameworks, templates, and toolkits to support consistent compliance learning across the organization.
Project & Change Leadership
- Act as the primary L&D representative on governance, compliance, and process‑improvement projects.
- Collaborate with internal stakeholders and external specialists to plan and implement sustainable compliance training solutions.
Stakeholder Partnership & Influence
- Build strong relationships with the Senior Manager, Quality Compliance & Continuous Improvement and the broader Quality team.
- Use data, regulatory understanding, and learning science to advocate for effective training practices.
- Partner with the Safety team to align standards and leverage successful training practices.
- Influence SMEs, managers, and leaders to adopt modern training methodologies.
- Present insights, findings, and recommendations to leadership.
Measurement & Continuous Improvement
- Establish metrics to assess training effectiveness across reaction, learning, behavior, and business impact.
- Lead the adoption and operationalization of the Kirkpatrick Model as the evaluation standard.
- Develop tools and templates that enable SMEs to apply evaluation processes consistently.
- Utilize Level 3 and Level 4 evaluation methods to measure real‑world application of GMP, Quality, and Safety practices.
- Track training completion, learning outcomes, and business impact through a KPI dashboard.
- Use insights to refine training design and build business cases for ongoing improvements.
Requirements
Technical
- 7–10+ years of experience in compliance training within regulated industries (GMP, FDA/Health Canada, nutraceutical, pharmaceutical, food manufacturing, or medical devices).
- Proven success transitioning training programs from SOP‑based to competency‑based formats.
- Experience working with Quality, Regulatory, and Safety teams, with strong understanding of regulatory requirements and audit expectations.
- Expertise in competency‑based assessment and verification methods.
- Strong knowledge of instructional design and adult learning principles, especially for technical content.
- Experience using the Kirkpatrick Model to evaluate training and link outcomes to business results.
- Proficiency in LMS platforms, authoring tools, and multimedia development.
- Up‑to‑date knowledge of L&D, organizational development, and change management trends.
Attributes
- Strategic influence and political savvy, with the ability to build alignment without authority.
- Strong instructional design capability, converting complex regulatory content into engaging learning.
- Excellent facilitation and consulting skills with the ability to lead SMEs and build consensus.
- Data‑driven mindset with experience applying evaluation frameworks such as Kirkpatrick.
- Systems thinker able to link training impact to operational outcomes (e.g., audit readiness, deviations, CAPAs, safety performance).
- Collaborative leader who builds trust with technical stakeholders while constructively challenging ineffective practices.
- Comfortable with digital tools, platforms, and technologies that support scalable learning solutions.
This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best!
All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.
