Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Educational Programming, Level A
Job Title
Workplace Learning Analyst
Department
Workplace Learning Ecosystem | Workplace Learning and Engagement | Central Human Resources
Compensation Range
$4,970.92 - $7,141.92 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
February 24, 2026
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
Ongoing
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Description Summary
Talent & Organizational Development (T&OD) empowers the University to achieve its strategic goals through the engagement and optimization of its most valuable asset—its people.
The Workplace Learning Platform (WPL) is UBC’s integrated workplace learning ecosystem for staff. It brings together mandatory training, professional and leadership development, role-specific learning, and just-in-time resources into a single, institutionally governed environment. WPL connects learning content, data, technology, and partnerships across Central HR and distributed units to ensure staff have equitable access to high-quality learning opportunities aligned to UBC’s strategic priorities. More than a learning management system, WPL functions as the backbone for workforce capability development—supporting compliance, enabling career and leadership pathways, strengthening people leadership, and providing the insights needed to continuously improve learning impact across the University.
The Workplace Learning (WPL) Analyst is responsible for the administration, programming, service and support of the Workplace Learning (WPL) Ecosystem. The WPL Analyst is an advocate for the technological ecosystem and its quality, educating partners, seeking system enhancements and troubleshooting to ensure smooth functioning for learners (UBC employees) and the administration (departments).
This position assists in the development of learning analysis and design, reporting, requirements gathering, use case definition, prioritization, implementation, training and documentation to oversee the delivery of enterprise solutions related to the Workplace Learning Ecosystem.
Organizational Status
Reports to the Learning Technologies Lead. Works collaboratively with learning providers and users to resolve problems and challenges within the workplace learning ecosystem. Provides support and learning solutions that enhance the instructional design, development, delivery and implementation of workplace training courses and programs.
Work Performed
- Responds to and resolves WPL related requests in tickets and emails. Answers requests in a timely manner, with the support of both established resources and technical problem-solving knowledge within the workplace learning ecosystem. Provides guidance to Work Learn students.
- Facilitates process mapping sessions with clients for specific workplace learning ecosystem related processes and identifies opportunities for improvement.
- Provides feedback in the configuration of technologies used to create functionality necessary to address the workplace learning requirements and to ensure a consistent and effective user experience.
- Advises on technology enabled learning solutions based on stakeholders’ training needs and objectives. Research and recommend instructional strategies and technologies in alignment with UBC strategies and global trends.
- Liaises with faculty, staff, course authors and external vendors in the migration and creation of educational courses, programs and related materials in the scope of the ecosystem.
- Identify client solutions and troubleshoots cross-platform issues.
- Develops reports, analyzes learning data and courses effectiveness, and makes recommendations to improve the impact of the workplace learning ecosystem and professional development program.
- Contributes to the analysis and recommendations for all systems supported infrastructure as part of regular operations.
- Promotes education and capacity building of the stakeholders through planning, developing and leading implementation of WPL Community of Practice sessions, onboarding sessions, conferences, etc.
- Updates, creates and writes content for Workplace Learning Catalog, monthly community newsletter and Canvas online learning platform. Determines WPL ecosystem communications content and frequency.
- Prepares evaluation summaries and data reports as requested or needed.
- Provides support and thought partnership to the Learning Technologies Lead in meeting preparation, trainings, project management, and running the WPL ecosystem operations.
- Performs other duties as related to the requirement of the job.
Consequence of Error/Impact of Decisions
Works with considerable autonomy. Is required to exercise judgment and decision making which has the potential to impact on how efficiently and effectively the systems and processes will perform and function.
Supervision Received
Reports to the Learning Technologies Lead. Work is performed under limited supervision and most duties are performed independently. Contribute actively and collaborate openly as a team member of Talent and Organizational Development.
Supervision Given
This position may supervise students.
Minimum Qualifications
University degree in a relevant discipline. Minimum of two years of related experience, or the equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
- Demonstrated work experience and knowledge as a learning analyst, instructional designer or business analyst in a learning environment. Canvas/Catalog knowledge
- Knowledge of the university working environment and experience in the development of educational programs will be considered assets.
- Microsoft Outlook, Word, Excel and PowerPoint proficiency at an advanced level. Knowledge and experience working with Canvas, Catalog (or other Learning Management systems), Appointy, Workday (or similar HR Systems), ServiceNow, Qualtrics, and CyberImpact is considered an asset.
- Familiarity with adult learning theories and knowledge on how to apply the theories to instructional design and generating various types of learning solutions.
- HTML, CSS, JavaScript understanding will be an asset (no programming needed).
- Interest in learning about new technologies and adopting innovative approaches to learning technology. The ideal candidate is an eager learner and not afraid of exploring new systems.
- Ability to analyze, model and interpret learning needs, determine implications, and provide recommendations.
- Excellent command of the English language. Proven ability to communicate professionally and tactfully, both orally and in writing. Ability to compose correspondence and other written materials using clear concise business English.
- Ability to take initiative and work independently. Effective organizational, problem-solving, and planning skills. Ability to effectively manage multiple tasks and priorities. Ability to maintain accuracy and attention to detail.
- Ability to foster positive, productive working relationships and work collaboratively within the HR portfolio and with UBC internal and external community partners. Ability to exercise judgment, tact, discretion and diplomacy in dealing with confidential and sensitive matters.
- Strong customer service orientation. Ability to deal with a diversity of people in a calm, courteous, and effective manner.
