Job Description
We are currently seeking a Learning Specialist with solid work experience to join a major law firm. Reporting to the Director of Information Technology, the position of Learning Specialist is responsible for overseeing all facets of education for the effective use of the technology solutions under the responsibility of the IT department. Your primary role will be to develop and maintain the learning curriculum for software applications and other services that comprise the core set of technology “tools” utilized by all members of the firm. As a member of the IT department, your secondary role will be to provide additional first level help desk support to our user community and be involved in minor initiatives and major projects in support of the IT department.
Responsibilities:
Maintain the curriculum of learning resources as it pertains to the on-boarding of new hires; new technology solutions and software upgrades; and other new initiatives that utilize technology.
Deliver blended learning solutions including classroom sessions, group presentations, individual coaching, and webinars.
Liaise with practice group members, the Human Resources department, and the Director of Associate and Student Programs to establish learning objectives and develop learning plans for staff and lawyers.
Produce learning resources such as video tutorials, quick reference guides and other job aids.
Provide advanced support for the Microsoft Office suite of products - particularly trouble-shooting formatting issues in Word documents; and assisting with Excel spreadsheet design and manipulation.
Participate in the identification and development of new technology initiatives and provide ad hoc project management and coordinate pilot testing as required.
Provide level one helpdesk coverage as required.
Required Skills & Experience
- 3-5 years of experience in Information Technology and/or Adult Learning and Development
- A degree or certificate in either Technology related post-secondary education.
- Full proficiency with suite of Microsoft Office products, specifically Microsoft Office 365. familiar with document management software, such as iManage and Elite3E.
- Current knowledge of training and development best-practices and adult learning principles.
Nice to Have Skills & Experience
- Strong presentation and public-speaking abilities.
- Enthusiastic, eager to learn, dynamic personality with the ability to motivate and inspire users at all levels.
- Strong communication.
- Certification as a Microsoft Office Specialist is desirable.
