COMPANY PROFILE
Eye Recommend is a cooperative with a mission to be the premier professional group dedicated to the success of independent optometry in Canada. We support a network of engaged and independent optometrists by providing business management resources to ensure member success. We leverage the power of our network to bring the best technology, resources, and services to provide our members with the advantages required to grow their independent practices. Our network of practices is coast to coast with more than 600 practices and over 1500 independent Eye Care Professionals. We focus on integrity, innovation, and collaboration, to ensure our members are provided with all the resources they need to run profitable practices while best serving their patients and local communities.
JOB SUMMARY
This role is for a 14 month contract.
Reporting to the Manager of Learning & Development, The Learning & Development Trainer facilitates the delivery of training and learning solutions to Eye Recommend members and their teams. This position is responsible for the execution of all training programs using a variety of techniques including classroom training, in-office training, online training, and other technologies. The Learning & Development Trainer, in partnership with the Business Coaches, identifies and assesses the training needs of members. The Trainer then recommends and facilitates skills training, new hire orientation and other training programs to address the needs of the team and the practice. The successful candidate must live in British Columbia - preferably the Vancouver area.
KEY COMPETENCIES
- Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
- Communication - Expresses and transmits information with consistency and clarity.
- Organization - Able to create or maintain processes to ensure all relevant information or tools are easily accessible.
- Results Orientation - Able to focus on desired outcomes, and how they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and/or achievements of others.
- Time Management - Balances a myriad of tasks; prioritizes duties as needed.
- Adaptability - Able to be proactive and flexible and navigate change with ease and a positive attitude. Remains open to different perspectives and modifies strategies as needed by adjusting priorities to remain effective in evolving situations.
ROLE RESPONSIBILITIES
- Provide training and/or support at Eye Recommend and industry events.
- Facilitate all training programs with a high degree of professionalism and organization – our goal is to provide a second to none training experience.
- Communicate and collaborate with the Business Coaches on areas that they can assist for member in-office training, assessments and opportunities.
- Support training colleagues as required in creation, organization, and sharing ideas.
- Provide direction to ER Members and Office Managers on training implementation, procedures and best practices or all other inquiries as needed.
THE SUCCESSFUL CANDIDATE
- Provincial license or certification by a nationally accredited association such as an Optician or Canadian Certified Optometric Assistant (CCOA)
- Exceptional customer service and communication skills
- Excellent time management and organizational skills
- Committed to excelling as a member of a high-performing team
- Pays attention to detail
- Able to self-motivate as well as work within a team both in person and virtually
- Ability to navigate and tailor training to various learning styles
- Results-orientated
- Proficient PC knowledge including Microsoft Office suite (Word, PowerPoint, Excel, and Outlook)
- Willing and able to travel throughout the region as needed - British Columbia and Manitoba
HOW YOU’LL BENEFIT
- Comprehensive salary and benefits package
- A workplace culture that is supportive and collaborative
