VP of Customer Success

Arist • Full-time • Remote (New York, NY, US) • $220k - $240k / year • 16h ago

About Us

Arist (arist.co) uses AI + SMS and MS Teams to train the world's largest companies where people spend all of their time. We're revolutionizing enablement with a ground-up reimagining of how learning is created and delivered, using AI agents to rebuild the entire workflow for enablement teams from Needs Analysis to Content Creation, Delivery and Analysis.

As we grow, we’re looking for a VP of Customer Success to help us chart the next phase of growth for Arist.

The Role

As our VP of CS at Arist, you'll be at the forefront of transforming how organizations approach sales enablement and L&D. This role requires a strategic mindset, a consultative approach, a love for seeing others succeed, and the ability to navigate complex enterprise customer challenges. You'll be instrumental in introducing our cutting-edge learning technology to forward-thinking organizations, and leading agentic transformations at the world’s largest companies.

Key Responsibilities

Work with one of our co-founders to scale the CS function including team buildout, implementation and integration management, and strategies for driving higher usage and success with the Arist product.
Help recruit, hire, onboard and coach new CSMs, SEs, and implementation specialists where relevant.
Get “into the weeds” with accounts and CSMs to tackle customer challenges. We have a hands-on, roll-up-your-sleeves culture and are not a good fit for spreadsheet-management.
Help build out our agentic-first CS motion, which involves a mix of consultative work with customers and classic CSM support for SaaS products.
Work with the product team closely to understand limitations and opportunities, and help influence the roadmap based on your work with customers
Work with enterprise reps, AMs, and our VP of Sales to bring CS in mid-procurement, understand strategic customer pain points, and continually realign to strategic goals.
Develop and execute strategic plans to onboard key accounts to cutting-edge products, even in highly regulated and risk-adverse sectors like Life Sciences and Manufacturing
Help evangelize Arist's innovative enablement platform, articulating its unique value proposition to C-level executives and decision-makers
Contribute to the evolution of our CS strategies and processes as we scale

Qualifications

15+ years of formal CS experience and 5+ years of experience in a manager, coach or leadership capacity for enterprise CSMs
History of working with founders or CEO to scale a CS function
Proven track record of consistently achieving high NRR and GRR with a rapidly growing account base
Minimum 5 years of experience being a CSM or CS leader as an IC in a startup or high-growth technology company
Proven track record of successfully ramping CSMs
Demonstrated success in building out CS teams for "net new" products or services that require market education and a more consultative, build-trust-first approach
Proficiency in navigating complex, multi-stakeholder dynamics
Strong experience getting adoption for software using a consultation-first approach. Specifically: understanding existing priorities and workflows with F500 stakeholders and ownership among their teams, and implementing and scaling a strategic recommendation accordingly
History of building strong relationships with C-level executives

Preferred Qualifications

Experience working with complex, regulated sectors (Life Sciences, Manufacturing, etc.)
Experience as an early CS hire/leader or first non-founder CS hire/leader at a startup
Background selling to L&D, HR, or Commercial Buyers in complex sectors

Key Attributes

“Roll up your sleeves” attitude, not afraid to dig into deals with reps and help them sell
High energy and resilience, with the ability to thrive in a fast-paced, ambiguous environment
Strategic thinker with strong business acumen
Excellent communication and presentation skills
Self-starter with a strong sense of ownership and accountability
Collaborative team player with the ability to work cross-functionally
Passion for learning technologies and their potential to transform organizations
Intellectual curiosity and continuous learning mindset

What We Offer

Opportunity to shape the future of corporate learning in a high-growth startup
Competitive base salary with uncapped commission potential on your and your teams’ deals
Equity options to share in the company's success
Comprehensive health, dental, and vision insurance
401(k) with company match
Generous PTO policy and fully remote work
Professional development budget and mentorship opportunities
Chance to work with cutting-edge AI and learning technologies