CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group. To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.
The Retail Training Manager for the South Europe market is responsible for developing, implementing, and evaluating training programs that enhance the skills, knowledge, and performance of retail staff across the region. This role ensures that all training initiatives align with the company's global standards while being sensitive to the cultural nuances and specific market demands of the South Europe. The Training Manager will collaborate closely with regional Store Managers, HR, and corporate leadership to identify training needs, create engaging learning solutions, and drive a culture of continuous improvement and exceptional customer service. This position reports to the EME Retail Training Director in Paris.
Job Responsibilities - Training Program Development & Localization:
- Develop and adapt global training programs to suit the specific cultural context and business environment of the South Europe market.
- Use corporate training programs in English and, where necessary, translate or adapt materials into Italian and Spanish.
- Incorporate local market trends, customer preferences, and regulatory requirements into training content.
- Needs Assessment & Analysis:
- Conduct thorough needs assessments across retail locations in the South Europe, utilizing surveys, interviews, on-the-job observations, and performance data.
- Identify specific skill gaps, product knowledge deficiencies, or customer service challenges unique to the region.
- Analyse training needs to develop targeted and effective learning solutions.
- Training Delivery & Facilitation:
- Deliver engaging and interactive training sessions, both in-person and virtually, for new hires and existing employees across the South Europe.
- Adapt training delivery methods to accommodate different learning styles and cultural preferences.
- Manage logistics for training events, including venue selection, scheduling, and participant communication.
- Digital Learning App Management:
- Oversee the adoption and completion rate of the Celine Learning App within the South Europe region.
- Promote the use of the digital learning app among employees and provide ongoing support and training on how to use the app effectively.
- Monitor app usage and gather feedback to continuously improve the app's functionality and content.
- Evaluation & Reporting:
- Evaluate the effectiveness of training programs through post-training assessments, on-the-job observations, and performance data analysis.
- Track key performance indicators (KPIs) to measure the impact of training on sales, client experience, and employee retention.
- Monitor Mystery Shopping and Voice of Clients reports by providing action plans to develop team’s skills and competencies.
- Provide regular reports to regional management on training calendar and implementations.
- Monitor training budget.
- Relationship Management & Collaboration:
- Build strong relationships with regional Store Managers, South Europe Retail Director, retail business partners, and corporate stakeholders.
- Collaborate with cross-functional teams to ensure training programs align with business objectives.
- Act as a trusted advisor to store management on training-related matters.
- Cultural Sensitivity & Awareness:
- Demonstrate a strong understanding of the cultural nuances and business etiquette of the South Europe.
- Ensure that all training programs are delivered in a culturally sensitive and respectful manner.
- Adapt communication styles to effectively engage with employees from diverse backgrounds.
- Compliance & Regulatory Requirements:
- Ensure that all training programs comply with relevant local labour laws and regulations.
- Stay up-to-date on changes in regulatory requirements that may impact training content or delivery.
Profile
Skills & Qualifications: Fluency in English and Italian. The knowledge of Spanish is highly appreciated. Minimum of 5 years of experience in retail training and development. Strong understanding of adult learning principles. Excellent communication, presentation, and facilitation skills. Ability to adapt training programs to different learning styles and cultural contexts. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with learning management systems (LMS) and e-learning development tools. Experience managing digital learning apps or mobile learning platforms. Knowledge of mobile learning best practices and strategies for engaging learners through mobile devices. Experience with mystery shopping programs and voice of the customer (VOC) methodologies. Ability to analyse data from mystery shopping and VOC sources to identify training needs and measure program effectiveness. Demonstrated ability to work effectively with diverse teams and stakeholders. Ability to travel within the South Europe region as required.
Additional Information
OUR COMMITMENT
As part of our #CELINE
CARES approach, CELINE is committed to building an inclusive and respectful work environment where every employee can develop and thrive.
We value diversity in all its forms — origins, identities, orientations, generations, abilities and life situations — and implement concrete actions to promote inclusion. Our disability policy aims to ensure equal opportunities for all our talents, with personalized accommodations if necessary.
If you require specific assistance during the recruitment process, please do not hesitate to let us know.
At CELINE, we believe that the strength of our Maison lies in the uniqueness of our employees.
