COMPANY PROFILE
Eye Recommend is a cooperative with a mission to be the premier professional group dedicated
to the success of independent optometry in Canada. We support a network of engaged and
independent optometrists by providing business management resources to ensure member
success. We leverage the power of our network to bring the best technology, resources, and
services to provide our members with the advantages required to grow their independent
practices. Our network of practices is coast to coast with more than 600 practices and over
1300 independent Eye Care Professionals. We focus on integrity, innovation, and collaboration,
to ensure our members are provided with all the resources they need to run profitable
practices while best serving their patients and local communities.
JOB SUMMARY
Reporting to the Manager of Learning & Development, The Learning & Development Trainer
facilitates the delivery of training and learning solutions to Eye Recommend members and their
teams. This position is responsible for the execution of all training programs using a variety of
techniques including classroom training, in-office training, online training, and other
technologies. The Learning & Development Trainer, in partnership with the Business Coaches,
identifies and assesses the training needs of members, recommends improvements to skills
training, new hire orientation and training programs and other businesses and/or corporate
wide training programs and initiatives and makes recommendations for improvements when
requested. The role may involve some creation of new training programs and collaboration
with both the Training and Coach team to enhance and update current training programs.
KEY COMPETENCIES
• Attention to Detail - Attends to details and pursues quality in the accomplishment of
tasks, regardless of the volume of duties encountered.
• Communication - Expresses and transmits information with consistency and clarity.
• Organization - Able to create or maintain processes to ensure all relevant information or
tools are easily accessible.
• Results Orientation - Able to focus on desired outcomes, and how they are achieved by
meeting and or exceeding standards based on past performance, goals, and objectives,
as well as the performance and/or achievements of others.
• Time Management - Balances a myriad of tasks; prioritizes duties as needed.
• Adaptability - Able to be proactive and flexible and navigate change with ease and a
positive attitude. Remains open to different perspectives and modifies strategies as
needed by adjusting priorities to remain effective in evolving situations.
ROLE RESPONSIBILITES
• Provide training and/or support at Eye Recommend and industry events.
• Facilitate all training programs with a high degree of professionalism and organization –
our goal is to provide a second to none training experience.
• Collaborate to create ideas for new in office trainings based on membership needs.
• Communicate and collaborate with the Business Coaches on areas that they can assist
for member in-office training, assessments and opportunities.
• Support training colleagues as required in creation, organization and speaking guidance.
• Offer strong customer service to internal ER staff and act as a liaison and contact person
for training related inquiries, answer general questions as needed.
• Provide direction to ER Members and Office Managers on training implementation,
procedures and best practices or all other inquiries as needed.
THE SUCCESSFUL CANDIDATE
• Provincial license or certification by a nationally accredited association such as an
Optician or Canadian Certified Optometric Assistant (CCOA)
• Exceptional customer service and communication skills
• Excellent time management and organizational skills
• Committed to excelling as a member of a high performing team
• Pays attention to detail
• Able to self motivate as well as work within a team both in person and virtually
• Ability to navigate and tailor training to various learning styles
• Results orientated
• Proficient PC knowledge including Microsoft Office suite (Word, PowerPoint, Excel, and
Outlook)
• Willing and able to travel throughout the region as needed - Toronto east to Ottawa
HOW YOU’LL BENEFIT
• Comprehensive salary and benefits package
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture where collaboration is fostered
- Ongoing training and development opportunities
