Learning & Development Executive (Care Management System & LMS)
Reports To
Head of Learning & Development / Head of Quality & Compliance
Role Purpose
The Learning & Development Executive is responsible for driving a culture of thriving learning across the organisation, with a specific focus on:
- Championing the Care Management System (CMS) and becoming the internal “go-to” expert
- Designing and delivering training (face-to-face and virtual) for staff at all levels
- Implementing and administering the Learning Management System (LMS) and e-learning courses
- Supporting managers and teams to use digital tools confidently, safely and in line with regulatory expectations
The role combines hands-on training delivery, system ownership, and continuous improvement of learning practices across the business.
Key Responsibilities
1. Care Management System Champion
- Act as the internal subject matter expert for the Care Management System.
- Lead onboarding and training for new starters and new services on the CMS.
- Develop clear, user-friendly guides, SOPs and “how-to” resources.
- Work with operations, quality and IT to resolve system issues and improve workflows.
- Monitor system usage and data quality, identifying teams that need extra support.
2. Training Design & Delivery
- Plan, design and deliver engaging workshops, webinars and 1:1 coaching sessions for care and office staff.
- Tailor training for different roles (care workers, seniors, managers, admins).
- Use real scenarios and case studies from practice to build confidence and competence.
- Evaluate training effectiveness and improve content based on feedback and performance data.
3. Learning Management System (LMS) & E-Learning
- Lead the introduction and ongoing management of the LMS.
- Set up learning pathways, mandatory training, and role-specific courses.
- Upload, test and maintain e-learning content and resources.
- Track completion rates, send reminders and support managers to follow up non-compliance.
- Produce regular training reports for senior leadership and audits.
4. Culture of Continuous Learning
- Promote a positive learning culture where staff are encouraged to develop and “own” their learning.
- Support managers to hold effective learning conversations and embed training into supervision and team meetings.
- Identify skills gaps and propose targeted learning interventions.
- Share good practice, success stories and quick tips across the organisation.
5. Compliance & Quality
- Ensure all training and system use aligns with regulatory requirements (e.g. CQC) and internal policies.
- Maintain accurate records of training attendance, LMS completions and CMS competence.
- Support preparation for inspections, audits and internal quality reviews with relevant training data.
Person Specification
Experience
- Experience in Learning & Development, Training, or similar role (ideally in health & social care or related sector).
- Hands-on experience training teams on digital systems or software.
- Track record of delivering group workshops and/or virtual training sessions.
- Experience with a Learning Management System (LMS) is highly desirable.
- Understanding of care sector standards, documentation, and compliance (desirable but can be developed).
Skills & Competencies
- Strong communication and presentation skills – confident in front of a room.
- Able to explain complex digital processes in simple, practical language.
- Highly organised, able to manage multiple training programmes and deadlines.
- Data-literate: comfortable using reports from CMS and LMS to drive action.
- Influencing skills: able to challenge, coach and support managers and staff.
- Problem solver with a continuous improvement mindset.
Qualifications
- Training / L&D qualification (e.g. CIPD L&D, Train the Trainer) – desirable.
- Health & Social Care qualification – desirable but not essential.
- Strong IT literacy (MS Office/365, web-based systems, LMS platforms) – essential.
