Director of Learning & Development
Location: Dallas, TX
About the Company
We are a highly successful and growing restaurant group headquartered in Dallas, Texas, known for delivering outstanding guest experiences, innovative culinary concepts, and a culture that values people first. With multiple brands and locations, we are committed to developing our leaders, empowering our teams, and investing in a strong culture of continuous learning and growth.
Position Overview
The Director of Learning & Development will design, implement, and lead all training, development, and leadership programs across the organization. This individual will play a critical role in shaping our people strategy—fostering a learning culture that strengthens operational excellence, enhances guest service, and supports team member growth at every level.
Reporting to the VP of Human Resources (or Chief People Officer), the Director will collaborate closely with Operations, HR, and Brand Leaders to ensure our training initiatives align with company goals and brand values.
Key Responsibilities
- Develop and execute a comprehensive learning and development strategy to support company growth and performance goals.
- Lead the creation, delivery, and evaluation of training programs for hourly team members, restaurant managers, and above-store leaders.
- Partner with Operations and HR to identify skill gaps and design targeted training solutions that improve operational performance and retention.
- Oversee onboarding programs to ensure consistency and a strong first impression for new hires.
- Build leadership development pathways, including succession planning and high-potential programs.
- Implement digital learning tools and manage the company’s learning management system (LMS).
- Measure and report on training effectiveness and ROI.
- Lead a team of trainers, instructional designers, and field training managers, ensuring alignment and excellence in execution.
- Stay current on L&D best practices, hospitality trends, and emerging learning technologies.
Qualifications & Experience
- Bachelor’s degree in Human Resources, Organizational Development, Education, or related field (Master’s preferred).
- 7+ years of progressive L&D experience, with at least 3 years in a leadership role within a restaurant, hospitality, or retail environment.
- Proven track record designing and scaling leadership and operations training programs.
- Experience with LMS platforms and eLearning design tools.
- Strong project management, facilitation, and communication skills.
Ability to travel regionally to support training and openings (approx. 20–30%).
