Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America.

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

Leap Event Technology is looking for a client service-minded and proactive Onboarding Specialist to join the Implementation team. Client Onboarding Specialists support our mid-tier ticketing clients and are the key to successful onboarding and on-sales. The Client Onboarding Specialist is a product expert in Leap Event Technology’s suite of ticketing products, and collaborates with colleagues across Client Support and Event Operations to ensure the client is trained and equipped for long-term success. We support some of the world’s largest events in the pop-up, convention, festival, and venue spaces, so the ideal candidate will thrive in a fast-paced, collaborative environment and will have a passion for ticketing, education, and client success.

Sounds interesting? Let’s talk.

AS A CLIENT ONBOARDING SPECIALIST, YOU WILL:

Become an expert in two or more of Leap Event Technology’s Enterprise Ticketing Products, specifically Showclix and Leap Conventions

Manage Tier 2 Client Onboarding projects, being proactive to keep clients engaged throughout the onboarding process
Onboard and train clients on Leap Event Technology’s suite of ticketing products; build events for clients where applicable
Facilitate one to many, classroom style training sessions
Communicate value of training program to clients
Assist with internal product training for new hires as needed
Work independently and creatively to deliver exceptional client service
Ensure smooth client transition post-onboarding
Collaborate internally with Client Support to execute event and venue builds as needed

Clearly communicate progress of initiatives to internal and external stakeholders
Be fluent in our shared Project Management tool and a champion of our shared Leap Event Technology tools
Contribute to our shared knowledge base & documentation on Leap Event Technology Products & internal processes
Share ideas for new features and products and suggest workflow improvements with Director of Implementation
Document and share creative solutions with Implementation and Support teams
Liaise with clients and travel onsite to events as needed

EXPERIENCE & SKILLS:

HS Diploma or equivalent required; Bachelor’s degree strongly preferred
1 year client-facing project management experience
1+ years experience in the live events and/or SaaS industry
Box office experience is a plus
Exceptional written and verbal communication skills
Ability to confidently interact with clients and professionals of all backgrounds
Ability to self-start and complete tasks independently
Capacity to execute multiple client implementations simultaneously
Strong communication and technical skills
Possess a passion for creating live event experiences with an eye for improving the customer experience
Willingness to travel occasionally, including overnight and weekends
Must be fluent in English. French and/or Spanish language skills a plus

BENEFITS:

We offer

Medical, Dental, Vision, and Voluntary benefits
Generous PTO
Paid parental leave (following 12 months of continuous employment)
401K Match
$200 event reimbursement
Udemy Business, a world-class learning and development platform

OFFICE INFORMATION:

Leap Event Technology is a 100% remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour!

If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need.

LEARN MORE:

https://leapevent.tech/

ADDITIONAL INFORMATION:

Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility.

Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Leap Event Technology

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Client Onboarding Specialist