Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Robertson is seeking a skilled Business HR Analyst to join our client.
Contract Period:12 months
Pay Rate:$22.73 per hour
Location: Toronto, ON
Location Type: Primarily remote- onsite a few times a year. Needs to have the flexible to go into the office if needed. Needs to be in the GTA or within close to GTA
Job Responsibilities:
L&D Mandatory Training Issue Management:
- Respond and resolve learner escalated inquiries or issues through the HR Help desk tool within prescribed service level agreements to meet team goals.
- Participate in the adherence of end-to-end Issue management processes which require multiple stakeholder engagement.
- Support individual learners through providing clear options and next steps, troubleshooting and finding appropriate resolutions.
- Assist in the monitoring and reporting of trends in training escalations
- Assist in the analysis of trends which emerge from reporting and participate in the development of recommendations to enhance/rectify/remediate.
- Assist in the ongoing evaluation of HR data sources for accuracy, reasonability and appropriateness.
L&D Mandatory Training Process Procedures:
- Demonstrate subject matter expertise with follow-up and escalation for Mandatory training programs.
- Ensure that participation and completion records are archived in a manner that meets the expectations of global regulatory requirements when required.
- Collaborate with peers to investigate, recommend and / or implement changes to the monitoring, follow-up and escalation processes and strategies which align to Mandatory training parameters.
- Manage and deliver on all removal and exception requests with adherence to procedures and regulatory requirements.
- Act as a subject matter expert in LMS and specifically online learning to support learners and L&D partners to make recommendations and resolve problems related to courses.
Experience & Qualification Requirements:
- Strong skill in using computer applications including MS Office (Excel: VLOOKUPs, mail merges, pivot tables, conditional formatting etc.; exposure to automation platform)
- 1-2 years of experience in a reporting function, exporting data from reporting systems and manipulating data in Excel
- Knowledge of risk management environment, standards, and regulations
- 1-2+ years related experience in training environment with a strong understanding of Learning Management Systems and online training
- Strong problem-solving skills with a focus on learner experience while balancing regulatory and business needs
- Excellent business writing, interpersonal and presentation skills with an ability to engage and influence collaborative decisions for improving learner experiences
****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****
***We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team. ***
How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.
Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.
