PaceMate™ Education Specialist (full-time, remote)
Primary Location: All U.S. Locations (remote)
Why work at PaceMate?
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate is one of the nation’s fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud-native software, research-grade data, and seamless integrations, PaceMateLIVE™, the company’s flagship remote monitoring software platform, is enabling many of the nation’s most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate, healthcare organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity.
Join Our Team
Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.
We are seeking an Education Specialists support the assessment of educational needs and the development/delivery of internal education programs at PaceMate, with a focus on clinical programming. Education Specialists set goals, establish timelines, and coordinate with instructional designers and subject matter experts to develop and deliver educational curricula. In addition to assisting in the development of employees’ skills to improve quality of work, productivity, and retention, the Education Specialists also will be responsible for New Employee Orientation.
PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, Supplemental Life, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage.
Roles & Responsibilities:
- Collaborate with peers to consistently deliver an exceptional first-day onboarding experience for all new hires, promoting employee engagement and contributing to the foundation for a positive company culture
- Collaborate with peers and other relevant stakeholders to develop, maintain, and implement an integrated four-week curriculum for onboarding new cardiac device specialists
- Collaborate with QA and other stakeholders to identify hotspots and develop interventions to improve outcomes
- Regularly collaborate with peers, clinical managers, and QA to act as an organizational advocate and ensure messaging is consistent across all stakeholders
- Identify needs and provide subject matter expertise to collaborate with the instructional designer to develop job aids, performance checklists, and other educational support resources
- Provide individual coaching and support for clinical device specialists and other clinical staff, as needed to maintain quality of service. Serve as internal expert on PaceMateLIVE workflows for reading device transmissions
- Regularly plan, develop, and execute in-services, staff development huddles, and other continuing education programs to ensure high quality output from the clinical team members
- Collaborate with the Director, Learning and Development to regularly assess and report on outcomes of educational activities and programs
- Extend expertise to assist in enhancing department onboarding for new employees for all PaceMate departments, where appropriate
- Assist in the assessment of clinical skills, both for potential applicants, and to determine and address ongoing skills gaps.
- Collaborate with the Director, Learning and Development to maintain detailed, written curriculums for all educational programs, including ongoing assessment of effectiveness and adaptations, where necessary, to improve educational outcomes
- Collaborate with the Director, Learning and Development to create and maintain an annual training plan and educational calendar
- Collaborate regularly with other departments in the organization (Customer Success, Product, Integrations, etc.) to maintain knowledge and to identify areas of need for educational support and employee development
- Maintain an exceptional level of knowledge related to PML and all associated services, including the ability to speak to key features and benefits for potential customers
- Maintain a high level of knowledge regarding best practices for adult learning and the emergence of effective organizational learning tools and resources
- Maintain the ability to accurately interpret, comprehend, and apply organizational policies and procedures
- Collaborate with the Director, Learning and Development in the implementation of a robust learning culture at PaceMate, as appropriate. Recommend new educational methods and resources
- Assist in special projects as needed
Education, Experience, And Core Competency Requirements
- Undergraduate degree in education, human resources, Nursing, Healthcare, Science, Business Administration, Learning and Development, Organizational Psychology, or a related field preferred, or an equivalent combination of education and experience.
- Three or more years of training and development.
- Demonstrated experience in organizing trainings and designing the educational curriculum.
- In-depth understanding of both traditional and modern training methods (including workshops, simulations, e-learning, and coaching)
- Hands-on experience with project management a strong plus.
- Proficiency with Learning Management Systems (LMS), as well as the ability to operate a personal computer, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Voice over IP and copier.
- Must possess written and oral communication skills.
- Thorough understanding of supporting a remote or virtual workforce preferred.
Reporting Relationships
Supervised by: Director of Learning and Development
Supervises: None
Compensation Range: $68,000.00 - $98,000.00
Required Equipment: Must have access to stable, reliable internet access.
Company Description
PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE
®. As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE
® uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.®
About PaceMate
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.
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