Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
You will lead the strategy and execution of frontline training programs, directly enabling the team members who shape our customer experience every day. This role is responsible for developing a roadmap and the end-to-end training experience for frontline team members, that drives business transformation and delivers measurable results. If you are passionate about empowering people, improving performance, and creating meaningful impact for customers, this is the role for you.
What You'll Do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Lead a team responsible for the strategic direction of frontline training in support of operational excellence, customer service, and team member readiness, ensuring alignment with business goals and operational realities.
- Collaborate with operational leaders and stakeholders to assess training needs and ensure strategies are practical and executable across training centers and in-station environments.
- Ensure training strategies are integrated into all key operational initiatives by partnering with Change Management, Policy & Procedures, Strategy, and Technology teams to ensure training is proactively included as a critical enabler of successful execution.
- Lead cross-functional collaboration and prioritization with Development, Delivery, and LMS teams to ensure cohesive and aligned training initiatives.
- Direct the full scope of training programs—including on-the-job training (OJT) and location-specific practices—to maintain consistency, operational relevance, and performance impact.
- Ensure all training programs meet regulatory, safety, and operational compliance standards.
- Implement effective, measurable training programs aligned with organizational goals, enhancing safety, compliance, customer service, reliability, and efficiency.
- Continuously assess training program effectiveness, using data-driven insights to refine and enhance outcomes.
- Continuously improve training strategies by analyzing outcomes, identifying scalable practices, and refining future approaches.
- Monitor team productivity and resource utilization to ensure efficient execution of training initiatives Support team growth through clear performance expectations, measurement, and constructive feedback.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- Bachelor's degree / Master's degree in business management, organizational leadership, instructional design, learning and development, or equivalent training/experience
- 7+ years of training development or relevant experience
- Experience in leadership roles, developing team members and overseeing cross-functional teams Extensive experience managing and implementing large, complex projects
Preferred Qualifications- Education & Prior Job Experience
- 5+ years of managerial experience in a Learning and Development, Technical Training, program management or operations role implementing training programs
- Led proven successful training programs that improved employee performance and had a positive impact on the business’s overall performance and effectiveness
Skills, Licenses & Certifications
- Ability to apply diverse learning methodologies to support scalable, engaging, and outcome-focused training solutions.
- Exceptional project management skills, capable of managing multiple large-scale projects under tight deadlines.
- Demonstrated ability to shape and lead training strategy that drives performance, compliance, and customer experience across complex operational environments.
- Strong decision-making and organizational abilities, adept at optimizing resources and delivering on competing priorities.
- Strong interpersonal and communication skills; highly approachable and effective in building trust and alignment across all levels of the organization.
- Strategic, action-oriented leader with a future-focused mindset and a track record of identifying opportunities to transform business models through learning.
- Proven ability to collaborate cross-functionally and influence stakeholders to align training strategy with business goals.
- Comfortable using data and analytics to measure training impact and inform continuous improvement.
What You'll Get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
