Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Director, Leadership Development and Learning is part of the People Division and leads the design, development, and delivery of leadership learning and talent development strategies that support operational excellence, leadership effectiveness, and business performance across the airline. This role oversees the design, implementation, and continuous improvement of learning programs for frontline, operational, technical, and corporate leadership teams, ensuring team members have the knowledge and skills needed to deliver a safe, reliable, and customer-focused operation.

What You'll Do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Develop and execute enterprise-wide learning and development strategies aligned with business objectives, operational priorities, and workforce planning initiatives
Lead the design, implementation, and continuous improvement of learning programs supporting frontline, operational, technical, and corporate leadership.
Partner with business leaders, People teams, and operational stakeholders to identify capability gaps and develop targeted learning solutions
Ensure learning initiatives support regulatory requirements and maintain alignment with applicable FAA (Federal Aviation Administration), IATA (International Air Transport Association), and EASA (European Union Aviation Safety Agency) safety and operational standards
Establish learning effectiveness metrics and performance measures to evaluate program outcomes and drive continuous improvement
Lead, coach, and develop a team of learning professionals responsible for content development, instructional design, facilitation, and program management
Champion modern learning methodologies, digital learning solutions, and emerging technologies to enhance Team Member engagement and learning effectiveness
Collaborate with Talent Management and business leadership to support succession planning, leadership pipeline development, and long-term workforce capability strategies
Manage external vendor relationships, consulting partnerships, and learning service providers
Develop and manage departmental budgets, resource allocation, and strategic learning investments

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's degree in Human Resources, Education, Organizational Development, or a related field, or equivalent experience/training
10 years of progressive experience in learning and development, talent development, organizational effectiveness, training, or related discipline
7 years of progressive leadership experience
Experience developing and implementing enterprise-wide learning strategies and programs
Experience managing large-scale projects and cross-functional initiatives
Knowledge of learning technologies, including Learning Management Systems (LMS)
Ability to influence and collaborate effectively with senior leaders and stakeholders

Preferred Qualifications – Education & Prior Job Experience

Master's degree in Organizational Development, Human Resources, Education, or Sciences, or a related field
Experience within the airline, aviation, transportation, hospitality, or other highly regulated industries

Skills, Licenses, And Certifications

Demonstrates the highest standards of ethics and integrity
Extensive experience designing, implementing, and evaluating learning and development programs
Advanced knowledge of instructional design principles, adult learning methodologies, and learning technologies
Strong experience leading complex projects and enterprise-wide initiatives
Analytical ability to leverage data, metrics, and insights to measure program effectiveness and support decision-making
Ability to be highly collaborative, form consensus, build relationships, and work productively with a broad range of experienced professionals throughout the company
Ability to think strategically, negotiate skillfully, digest complex details and use sound judgment and initiative in making decisions
Ability to drive organizational effectiveness and support change management initiatives
Ability to build partnerships and influence executive leaders and key stakeholders
Ability to coach, mentor and serve as a role model for team members
Ability to influence through outstanding interpersonal skills and drive success by asking meaningful questions, challenging the status quo, and modeling teamwork and effective collaboration
Ability to thrive in a fast-paced, changing, and complex environment
Excellent verbal and written communication skills, with ability to handle complex topics comfortably and to effectively and clearly communicate a strategic and tactical vision to all levels within the organization
Experience managing budgets, resources, and strategic investments
Ability to travel, as needed

What You'll Get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

American Airlines

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Director, Leadership Development and Learning