Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

You will lead the strategy and execution of leader training programs for Airport Operations, Contact Centers, and Cargo, directly enabling the leaders who shape our customer experience every day. This role is responsible for developing a roadmap and the end-to-end training experience for leaders, while also overseeing training delivery teams to ensure consistent execution and measurable impact. If you are passionate about developing people, driving performance, and creating meaningful change through learning, this is the role for you.

What You'll Do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Engage with Airport VPs and other stakeholders to identify the most critical training needs for new and existing frontline leaders, and develop a comprehensive strategy to meet those needs on an ongoing basis Collaborate with Enterprise Learning team and People Business Partners to leverage and build on existing leadership development resources, and apply to role specific needs for leaders of various frontline workgroups
Equip leaders to understand the strategic direction, and lead change initiatives, as we evolve the roles of frontline team members through enhanced technologies and more efficient processes
Foster a culture of continuous improvement and best practice amongst frontline leaders across the system, and establish forums and strategies to achieve this objective
Provide development and support to training instructors to maintain a high quality product as our training programs expand and evolve, equipping them to champion new processes and technologies
Ensure effective facilitation of training curricula in classroom and virtual environments, including a quality control program to achieve consistency and continuous improvement

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

Bachelor's degree / Master's degree in business management, organizational leadership, instructional design, learning and development, or equivalent training/experience
7+ years of training development or relevant experience
Previous leadership experience, developing team members and overseeing cross-functional teams
Extensive experience managing and implementing large, complex projects

Preferred Qualifications – Education & Prior Job Experience

5+ years of managerial experience in a Learning and Development, Technical Training, program management or operations role implementing training programs
Previously led proven successful training programs that improved employee performance and had a positive impact on the business’s overall performance and effectiveness
Preferred certifications: COPC, CPTD, Six Sigma, PMP

Skills, Licenses, And Certifications

Ability to apply diverse learning methodologies to support scalable, engaging, and outcome-focused training solutions.
Exceptional project management skills, capable of managing multiple large-scale projects under tight deadlines.
Demonstrated ability to shape and lead training strategy that drives performance, compliance, and customer experience across complex operational environments.
Strong decision-making and organizational abilities, adept at optimizing resources and delivering on competing priorities.
Strong interpersonal and communication skills; highly approachable and effective in building trust and alignment across all levels of the organization.
Strategic, action-oriented leader with a future-focused mindset and a track record of identifying opportunities to transform business models through learning.
Proven ability to collaborate cross-functionally and influence stakeholders to align training strategy with business goals.
Comfortable using data and analytics to measure training impact and inform continuous improvement.

What You'll Get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

American Airlines

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