Director, Global Delivery

Appficiency Inc. • Full-time • Remote (British Columbia, Canada, CA) • 20m ago

Director, Global Delivery

Solving the most complex technology and business challenges is what Appficiency is about. As the top partner for creating the new industry benchmarks in the ERP Services, Appficiency is an Oracle NetSuite Alliance Partner with over 7 different industry and partner awards. We are a leader in both construction and manufacturing and as a top 5 Alliance Partner, we go to work each day solving the hardest industry problems and sharing these news-worthy achievements to set a higher bar for the professional services and software industry.

The Value
Appficiency understands that people are our greatest strength. We always put our talented people first and invest heavily in their learning and career opportunities. We consistently provide amazing opportunities to learn, innovate and lead. We combine advice with action to develop experts that are knowledgeable and passionate about what they do. Appficiency is committed to developing a culture built on integrity, collaboration and growth, and is proud to be an equal opportunity employer. In addition, as part of our growing global network, there are opportunities to work with international teams and clients, or even help lead our global expansion.

The Grind
We have been recognized for being the best at what we do, but we are working smart to do even better and that all starts with you. We are a rapidly growing company at the interchange of business and technology which requires entrepreneurial tenacity, motivation to learn, and enterprise building initiative.
No matter your role, you will be an integral member of the team, focusing on engagements of varying sizes and across diverse industries. In our progressive environment, the projects you work on will drive your learning and accelerate your business acumen and technical expertise.
Our delivery team is a key part of our business engaging with clients with a focus on key stakeholders and project sponsors at the C-Suite level. Working hand in hand with the internal project management and oversight teams to ensure projects are on time, on budget, and in scope.

The Talent
You will have a proven track record of strategic leadership and a deep understanding of delivery operations. You will excel in team management, demonstrating the ability to motivate, mentor, and develop high-performing teams. Additionally, as the Director you will exhibit strong problem-solving skills, a knack for optimizing processes, and a keen eye for efficiency. You will possess excellent communication and interpersonal skills, to lead cross-functional teams and foster a culture of continuous improvement.
The Commitment

Manage relationship with existing or new clients within own vertical
Ensure client implementations are planned, resourced and delivered at par with Appficiency standards
Ensure clients become referenceable
Look after and lead the delivery team
Coach, mentor and develop next line of leaders
Responsible for applying expert knowledge of implementation and large project process, providing strategic direction, making decisions and solving complex problems to move ensure that business moves forward while managing strategic business consultants in different levels
Ensure that resources are allocated based on project demand, proactively lead the identification & design and implementation of process improvements
Makes tactical day to day and long term term strategic decisions and is accountable for all activities performed by his own vertical and team
Management of operational and business metrics
Provide the best practices and process improvements
Ability to coach, guide and mentor team members
Demonstrate multiple business process expertise within one industry or more

The Essentials

Minimum 15+ years experience in Professional Services
At least 10 years consulting experience in systems implementation and integration, process re-engineering or related
At least 10 years experience in ERP preferably NetSuite
Project Management experience
At least 10 years management experience in handling several teams
Demonstrated ability to manage multiple resources across multiple locations who are working on complex projects and tasks simultaneously in one or two industries
Strong understanding of ERP Implementation preferably NetSuite
Ability to manage team onsite and remotely
Strong understanding of technology implementation
Strong understanding of business analytics, business intelligence and financial performance management
Strong understanding of P&L statement
Strong ability in managing small, medium and large scale projects
Management of medium to large team in different regions and countries
Willingness and desire to travel. Usual travel can be up to 25% of total time but can be higher on certain projects