We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.
Portsmouth Water are delighted to have an opening for a Documentation & Training Coordinator in our growing Network department. In this role, you will coordinate, develop and maintain training programmes, operational documentation, and business change activities for the Water Distribution function in alignment with the company competency framework.
You will support operational managers in identifying role-specific competencies, developing structured training plans, and contributing to the creation and delivery of training materials. You will also support business transformation and change programmes, ensuring the smooth and effective transition of operational and process changes into the business.
The role is also responsible for the control, maintenance and continuous improvement of operational documentation, including policies, procedures, work instructions and guidance, within the corporate Document Management (DM) system, ensuring information is accurate, accessible, and compliant with company and regulatory standards.
What will you be doing?
Key Responsibilities
Business Change & Transformation: Support change programmes, assess impacts and risks, engage stakeholders, align training/documentation, and ensure smooth transition to BAU.
Training & Competency Development: Define role competencies, create and deliver training plans, track progress, maintain records, and support managers in closing capability gaps.
Operational Documentation: Maintain, update, and control documentation to reflect current processes, ensure compliance, and support both BAU and change initiatives.
Performance & Continuous Improvement: Promote consistency and quality, identify improvement opportunities, support operational efficiency, and assist with audits.
Communication & Collaboration: Build relationships across teams, support stakeholder engagement, act as a link between operations and change programmes, and encourage best practice sharing.
What do you need?
Skills, Qualifications & Competencies
Experience supporting business change or transformation programmes
Experience completing Change Impact Assessments and Readiness Plans
Understanding of business change methodologies or frameworks
Experience in training delivery or facilitation
Track record of supporting successful process or operational change implementation
Experience within the water industry, utilities, or operational environments
Strong organisational and coordination skills
Ability to manage operational documentation and document control processes
Effective communication and stakeholder engagement skills
Ability to work collaboratively across operational and support teams
Competent in Microsoft Office applications and document management systems
Understanding of competency frameworks and training record management
Ability to analyse operational impacts and support continuous improvement initiatives
Strong attention to detail and accuracy
Ability to manage competing priorities and work to deadlines
We recognise people want to work in a variety of different ways, and that’s why we’re happy to consider
flexible working arrangements. Please feel free to talk to us at interview about the flexibility you may be looking for.
Please note, we may close this advert early if we receive a high volume of applications so we encourage you to apply as soon as possible to avoid missing out.
We’re committed to equality, diversity and inclusion, and we actively encourage applications from all sections of society.
Please be aware, the Company has a responsibility to ensure that all employees are
eligible to live and work in the UK.
Due to the high volume of applications we may receive, we’re unable to respond to every applicant individually. If your application is of interest, we’ll usually be in touch
within 4 weeks of receiving it.
What can Portsmouth Water offer you?
At Portsmouth Water, We Believe In Rewarding Our People. Here’s Just a Taste Of What’s Waiting For You When You Join The Team
Holidays Made Better
Enjoy
25 days of annual leave,
plus bank holidays, giving you plenty of time to relax, recharge, and explore.
A Pension That Works for You
We’ll help secure your future with a
generous pension scheme, contributing
up to 15% because your tomorrow matters as much as your today.
Performance Pays Off
You could earn a
non-contractual bonus of
up to 6% of your basic salary, linked to company performance because when we succeed together, you should benefit too.
Family Comes First
Whether you’re welcoming a new arrival through birth or adoption, we’ve got your back with
enhanced maternity, paternity, and adoption leave and pay.
Social Events
All expenses covered summer and winter social events
Peace of Mind, Always
Our
life assurance scheme gives your loved ones extra security, with a
4x salary lump sum benefit in case the unexpected happens.
Comprehensive Wellbeing Support
Whether you need
confidential mental health and wellbeing advice 24/7 through our Employee Assistance Programme, or
physical health support via our Virtual GP service (available 8am10pm, 7 days a week for you and your immediate family), help is always close at hand with the
HealthHero app.
PW Perks Treat Yourself!
Enjoy exclusive
discounts at thousands of retailers, plus exciting benefits like:
- Electric Vehicle Scheme (after 1 year)
- Cycle to Work Scheme
- Health Cash Plan and so much more!
