Department: Workplace Experience
Location: NY, London, Europe
About JLL
JLL is a leading professional services firm that specializes in real estate and investment management. Our comprehensive range of services helps companies around the world achieve their ambitions by delivering exceptional workplace experiences. With a strong global presence across 400+ client accounts, JLL is committed to shaping the future of work and creating environments that drive productivity, engagement, and well-being.
Join Our Team
At JLL, we believe that continuous learning and development are fundamental to delivering exceptional workplace experiences. As the Digital Training Platform Project Lead for our new AI-powered Experience Upskilling App, you will spearhead the global rollout of a revolutionary learning platform that will transform how we develop and upskill our 45,000+ on-site employees worldwide. Join us in democratizing personalized learning and driving measurable improvements in performance and satisfaction across our global workforce.
Position Summary
The Digital Training Platform Project Lead is responsible for managing the end-to-end implementation, deployment, and optimization of JLL's new AI-powered Experience Upskilling App across 400+ global client accounts. This role combines strategic project leadership with hands-on execution, overseeing the transformation from our current training capacity of 3,000 people annually to reaching 54,000+ employees through scalable, gamified learning experiences. The successful candidate will coordinate cross-functional teams, manage vendor relationships, drive adoption strategies, and ensure the platform delivers measurable business outcomes while supporting JLL's mission to enhance workplace experience capabilities globally.
Key Responsibilities
Platform Implementation & Deployment
- Partnering closely with the Experience Platform Geo-Leads - drive the global rollout of the AI-powered Experience Upskilling App across 400+ client accounts, managing timelines, resources, and deliverables to ensure successful implementation within scope and quality parameters
- Oversee the annual bulk licensing procurement process and coordinate license distribution to account team members upon app registration
- Manage vendor relationships and coordinate with the production-ready solution provider to ensure seamless integration and ongoing platform optimization
- Develop and execute phased deployment strategies to scale from current 3,000 annual trainees to 54,000+ employees within the planned 2-3 year growth trajectory
Content Development & Curation
- Collaborate with dedicated creator license holders to develop unlimited, role-specific content that addresses critical workplace experience competency gaps
- Ensure content creation aligns with learning science principles and delivers gamified, bite-sized learning experiences in multiple languages
- Coordinate content customization for different client accounts while maintaining consistency with JLL's experience standards and methodologies
- Establish quality assurance processes for content development and ongoing content optimization based on user feedback and performance metrics
Change Management & Adoption
- Design and implement comprehensive change management strategies to drive platform adoption across diverse geographical locations and account types
- Create communication plans and marketing materials to promote the app and demonstrate its value proposition to stakeholders at all organizational levels
- Work with regional training app project leads to support regional communications strategy
Performance Measurement & Analytics
- Implement real-time metrics and analytics frameworks to measure training impact on performance and satisfaction across accounts
- Develop dashboards and reporting mechanisms to track adoption rates, engagement levels, competency improvements, and business outcomes
- Conduct regular performance reviews and optimization initiatives based on data insights and user feedback
- Collaborate with account teams to correlate training metrics with client satisfaction scores and renewal rates
Strategic Support & Scaling
- Support business development efforts by providing platform expertise during RFP responses and client presentation activities
- Manage mid-year license procurement for unexpected demand from organic or planned workforce growth on a pro-rata basis
Qualifications
Required:
- Bachelor's degree in Project Management, Learning & Development, Technology, or related field
- 8+ years of experience in large-scale technology platform implementation, learning management systems, or digital transformation projects
- Proven experience managing global rollouts across multiple locations and diverse user bases
- Proven experience of working with internal cross-functional partners
- Strong project management skills with demonstrated ability to manage complex, multi-stakeholder initiatives
- Experience with vendor management and software licensing models
- Knowledge of learning science principles, gamification, and adult learning methodologies
- Excellent analytical skills with experience in performance measurement and data-driven decision making
- Strong stakeholder management and relationship-building abilities across all organizational levels
- Exceptional communication and presentation skills with ability to influence and drive adoption
- Proficiency in Microsoft Office Suite and project management tools
- Experience with change management methodologies and adoption strategies
Preferred:
- Project Management Professional (PMP) certification or equivalent
- Experience with AI-powered learning platforms or educational technology
- Background in workplace experience, employee development, or facility management
- Proficiency in multiple languages apart from English
- Knowledge of commercial real estate or corporate services industry
- Experience with multi-language platform deployment and localization
- Familiarity with learning analytics, competency frameworks, and skills assessment
- Previous experience scaling training programs from thousands to tens of thousands of users
- Understanding of SaaS licensing models and enterprise software procurement
Success Measures
- Successful global platform deployment within agreed timelines and budget parameters
- Achievement of target user adoption rates progressing toward 54,000+ employees within 2-3 years
- Measurable improvements in workplace experience competency assessments and performance metrics
- High platform engagement rates and user satisfaction scores across diverse global accounts
- Effective license utilization and cost-per-user optimization through bulk procurement strategies
- Strong correlation between platform usage and improved client satisfaction scores
This role offers the unique opportunity to lead a transformational learning initiative that will impact tens of thousands of employees globally while positioning JLL at the forefront of AI-powered workplace experience development.
