Description
Join our team and what we'll accomplish together
TELUS Health is revolutionizing healthcare delivery across physical, mental, and financial wellbeing services for 157+ million lives globally. TELUS Health Employer Solutions is a global leader in workplace health and wellbeing, delivering employee assistance programs, virtual care services, and mental health solutions to organizations worldwide.
As part of the Global Customer Success Organization's Strategy & Enablement team, you'll drive CSM team performance and business growth through governance, enablement programs, and strategic planning.
Reporting to the Director, Strategy & Enablement, you'll work closely with leaders across Customer Success, Sales, Marketing, Product, and Operations to improve team performance through onboarding, learning programs, career path and team development planning
What You’ll Do
- Learning & Development: Design the CS team learning plan including job architecture, competencies, and career progression
- Onboarding: Develop and execute structured onboarding programs that accelerate new hire productivity (system access, learning pathways, check-ins)
- Learning Coordination: Plan and coordinate workshops, training sessions, and learning initiatives across global teams
- Learning repository: Manage and maintain the learning catalogue for the team
- Team Engagement: Support CS leadership with communications, recognition, and engagement programs
Qualifications
What you bring
- 7+ years in program management, learning & development, organizational enablement, or business strategy
- Proven experience designing onboarding programs that improve time-to-productivity
- Ability to develop training content, enablement materials, and readiness assessments
- Strong facilitation and change management skills
- Exceptional cross-functional communication and stakeholder engagement at all levels
- Demonstrated ability to manage complex, multi-workstream projects
- Strong familiarity with B2B customer success or enterprise sales roles
- Working knowledge of B2B sales environments, CRM systems, and GTM processes
- Health/technology industry experience preferred
- Employer Health Solutions experience preferred
