Job Title: LearnOps Community and Academy Manager

Reports to: VP, Customer Success

Location: Remote (Canada-based preferred)

Employment Type: Full-Time, Permanent

Existing Vacancy: This is a new open role at Cognota.

Compensation: CAD $65,000–$70,000* annually, depending on experience + benefits

About Us

Cognota is on a mission to power LearnOps for all enterprises — enabling more people to learn and grow through the world's first Learning Operations platform. Our award-winning software is changing how corporate learning teams run their operations worldwide.

Our values shape a collaborative, honest, and engaging work culture. We created them together as a team and live by them every day:

Break Down the Walls. We collaborate and communicate openly. Everyone can contribute and is encouraged to share their ideas
Keep it Win-Win. We are fair and honest. Every interaction is a partnership where everyone wins
Be Better Than Yesterday. We learn continuously by facing challenges that make us stronger so we can push boundaries
Drive the WOW Factor. We are obsessed with creating great experiences and going the extra mile
Enjoy the Journey. We make work fun so everyone enjoys the ride as we build something great

The Role

Cognota is hiring a LearnOps Community and Academy Manager to join our Customer Success and Education team. This is a high-impact, cross-functional role at the center of Cognota's go-to-market and community strategy. You will:

Manage the LearnOps Academy — maintaining our micro certifications and comprehensive LearnOps certification, responding to learner inquiries, and launching one new micro credential per month based on trending industry topics.
Build and execute enablement strategies that power scalable learning and content creation across the organization, for customers, and for partners.
Play a key role in growing and engaging the world's first LearnOps Community, working alongside industry experts and Chief Learning Officers from leading global organizations

This role balances creative direction, strategic thinking, and hands-on execution. You will work closely with Customer Success, Sales, Marketing, Product, and our CEO to define and build our community and enablement ecosystems.

Key Responsibilities

LearnOps Academy & Educational Programs
Maintain and continuously improve the recently relaunched LearnOps Academy, which offers both micro certifications and a comprehensive LearnOps certification
Respond to learner inquiries in a timely and professional manner, supporting a positive learner experience throughout the Academy
Research trending topics in the L&D industry and launch one new micro credential per month, keeping the Academy current and relevant
Maintain Cognota's IACET accreditation and ensure all programs remain compliant, including mapping outcomes, packaging CEU-eligible bundles, and providing transcripts and certificates
Oversee and maintain the LearnOps Workshops program, coordinating scheduling, facilitators, and learner experience
Administrate the Learning Management System — onboard new cohorts, issue CEUs and certifications, and manage learner records
Offer SHRM PDCs and ATD CPTD/APTD credit hours by maintaining accurate program outcome mappings
Oversee the development of new educational offerings including webinars and certification programs
Community Growth & Engagement
Develop and execute the strategy for growing and engaging the LearnOps Community across platforms
Establish frameworks and programs to recruit, support, and retain community leaders, moderators, and global meetup groups
Create, manage, and support community events including roundtables, webinars, expert Q&As, product office hours, and interviews
Build a meaningful communications cadence across social platforms where our community shows up
Curate and connect users with extraordinary community-created product education — articles, videos, and educational materials
Recruit lighthouse logos for success stories and industry references
Measure community growth, engagement, and brand advocacy
Cross-Functional Collaboration
Collaborate with Marketing, Sales, Customer Success and other business partners to meet program enrollment targets and drive education-qualified leads
Report on the success of programs to the leadership team
Function as the main point of contact for instructors and facilitators to ensure scheduling and support for synchronous training sessions

What You'll Bring

Required

Post-secondary graduate of an education, instructional design, communications, or similar program
Excellent verbal and written communication skills — thoughtful, direct, and kind
Strong ability to manage stakeholder relationships and work cross-functionally
Self-starter who takes initiative, solves problems, and thrives in a fast-paced, high-energy environment
Analytical mindset — comfortable using data to inform and refine strategies
Detail-oriented with a love for documentation — for yourself, your team, and the community
Comfortable working in an outcome-based, collaborative, and transparent environment
Familiarity with HubSpot for managing learner communications, enrollment workflows, and reporting
Familiarity with one or more Learning Management Systems (LMS) and comfort administrating learner programs, issuing certifications, and managing course content

Nice to Have

Experience in instructional design, enablement, or learning and development
Familiarity with corporate L&D, learning management systems, and B2B software
Hands-on experience with GenAI and content creation tools (e.g., Descript, Synthesia, Colossyan, ChatGPT)
Experience with micro-credentialing, CEU credit mapping, and professional certification programs
Track record building and growing communities, managing advisory boards, or running community events
Experience in a startup or scale-up environment — not afraid to be hands-on
Experience working remotely

What We Offer

Competitive pay complemented by stock options. OTE: $65,000–$70,000*
Medical, dental, vision, and extended health coverage from day one — no waiting period
Unlimited vacation days
Monthly "You Days" when the whole company gets the day off to recharge and focus on themselves
Paid time off on your birthday to celebrate and enjoy a day just for you
Professional development opportunities through access to internal mentors and a large library of learning content
A flexible, remote-first way of working

Diversity & Accessibility

Cognota believes in equality and celebrates diversity. We ensure that every candidate is treated fairly, without discrimination based on age, ancestry, color, race, citizenship, ethnic origin, birthplace, belief, disability, family or marital status, gender identity, gender expression, public assistance status, criminal record, sex, or sexual orientation.

To foster inclusivity, we are committed to making our recruitment process accessible to all. If accommodation is needed during the hiring process, please inform us — Cognota is here to provide or arrange the necessary support for our applicants.

AI Disclosure (Ontario ESA Requirement)

Cognota does not use artificial intelligence to screen, assess, or select applicants for this role.

All hiring decisions involve human review.

Hiring Decision Notification Requirement

In accordance with Ontario ESA Regulation 244/76, all candidates who complete at least one interview will be informed whether a hiring decision has been made within 45 days of their final interview.

How to Apply

If you see an opportunity for yourself with us, apply now to continue the conversation and learn more.

Cognota believes in equality and celebrates diversity. We ensure that every candidate is treated fairly, without discrimination based on age, ancestry, color, race, citizenship, ethnic origin, birthplace, belief, disability, family or marital status, gender identity, gender expression, public assistance status, criminal record, sex, or sexual orientation.

To foster inclusivity, we're committed to making our recruitment process accessible to all. If accommodations are needed during the hiring process, please inform us. Cognota is here to provide or arrange the necessary support for our applicants

Record Retention Notice

Cognota will retain a copy of this job posting and associated application materials for three years after the posting is no longer publicly available, as required by Ontario ESA Regulation 244/76.

Compensation

Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on a mix of geographical region, applicable experience, and skillset of the candidate.

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LearnOps Community and Academy Manager