Company Overview
LawLabs Inc. is a dynamic team born in London, Ontario, comprised of law and tech professionals dedicated to enhancing the property closing experience. Our mission is to streamline the property conveyancing process for lawyers and clerks, ensuring it is optimized for today's needs and future innovations. We pride ourselves on our values of trust, integrity, and delivering a world-class product.
About the Role
Are you a Real Estate Law Clerk or Paralegal looking to transition into legal tech? We’d love to hear from you!
We are currently seeking a Product Onboarding Specialist to join our Client Onboarding team in Edmonton, Alberta. Reporting into the Manager, Client Onboarding, you will lead virtual and in-person training sessions, guide new clients through onboarding, and support their success throughout their first 8 files. You’ll collaborate closely with internal teams to deliver tailored training experiences, drive product adoption, and build strong client relationships.
This is an opportunity to take your experience in property transactions and apply it in a more consultative, client-facing role—working with the software that supports real estate law practices rather than within a firm itself. You’ll partner with law firms to help them successfully onboard, adopt, and navigate modern conveyancing tools.
If you’ve worked on real estate files and used conveyancing software, your experience will translate directly into this tech-driven environment while keeping you connected to the industry you know.
What You’ll Do:
Training:
- Develop and deliver engaging training for new clients, both virtually and in person, tailored to their specific sales needs. Some travel is involved.
- Facilitate webinars and one-on-one training sessions to enhance new client retention and usage of the software.
- In collaboration with Customer Success and Marketing teams, supporting the creation of comprehensive training materials as needed including PPT presentations.
- Collaborate with Account Executives in the onboarding process for new clients to ensure streamlined and effective onboarding.
- Pursuing professional development opportunities to enhance training skills and industry knowledge.
Account Management:
- Develop and nurture relationships with new clients to promote retention, including follow-ups after their initial training sessions. Leverage training and outreach efforts to enhance these connections, driving both sales and long-term loyalty.
- Assist clients in overcoming obstacles to successfully close deals (reach 8 files).
- Collaborate with the sales team to align training initiatives with overall sales strategies.
- Reporting any in-app issues, feedback, client requests, or clean-up items to the Development Team.
Performance Tracking:
- Monitor client progress throughout the sales cycle (up to 8 files) and provide actionable feedback to ensure continuous improvement.
- Analyze training effectiveness and adjust methodologies based on client feedback and sales outcomes.
- Report on sales activities and outcomes related to training sessions.
General:
- Attend bi-weekly 1:1 meetings with your direct leader to discuss progress, challenges, and strategy alignment. Participate in companywide bi-weekly meetings, trainings, in-person team meetings or development sessions and daily team standups.
What You'll Bring
- 2–5 years of residential real estate conveyancing experience in a law firm environment, ideally as a Law Clerk or Paralegal
- Strong understanding of the full real estate transaction lifecycle, from intake through closing and funding
- Hands-on experience using conveyancing and legal technology platforms such as Closer, Teraview, or similar software
- Strong attention to detail and ability to manage multiple files in a fast-paced environment
- Excellent communication and client service skills, with the ability to guide users through software and workflows confidently
- Interest in legal technology and improving operational processes through software
- Comfortable learning new systems and adapting to evolving product features
- Experience with software onboarding, training, customer success, or sales support is considered an asset
This position is for an existing vacancy.
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At LawLabs we have a strong belief in equity, diversity and inclusion and are committed to building and fostering an environment where our employees feel included, valued, and heard.
We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. We are committed to providing an inclusive, barrier-free recruitment process. Please let us know if you require any accommodations.
AI may be used to support certain administrative aspects of our recruitment process. However, every application and resume is carefully reviewed by members of our team, and all screening and hiring decisions are made solely by the hiring team.
Please note that only candidates whose experience and qualifications align with the specific requirements of the role will be contacted.
We look forward to hearing from you!
https://www.lawlabs.ca
Job Types: Full-time, Permanent
Pay: $70,000.00-$80,000.00 per year
Benefits:
- Dental care
- Extended health care
- Mileage reimbursement
- Paid time off
- Work from home
Location:
Work Location: Remote
