Learning & Development Manager
Hospitality Sector | London | Hybrid Working | c.£60,000 + Benefits
We are partnering with a fast-paced, customer-led hospitality business looking to appoint an experienced Learning & Development Manager to help shape and elevate capability across the organisation.
This is a highly visible role, working closely with operational and people leaders to build engaging learning experiences that support performance, leadership development, and long-term career progression across both head office and frontline teams.
The environment is dynamic, commercial, and people-centric, with a strong focus on culture, service excellence, and scalable growth.
The Role
You will take ownership of the L&D agenda across the business, designing and delivering learning initiatives that improve capability, engagement, and operational performance.
The role will suit someone who is comfortable balancing strategic thinking with hands-on delivery, and who understands the realities of operating within a fast-moving hospitality environment.
Key responsibilities include:
- Designing and embedding leadership development programmes
- Supporting onboarding and operational training initiatives across multi-site teams
- Driving manager capability and improving leadership effectiveness
- Partnering with senior stakeholders to identify capability gaps and future skills needs
- Enhancing learning processes, systems, and engagement across the business
- Supporting digital learning initiatives and LMS optimisation
- Using learning data and feedback to measure impact and continuous improvement
About You
- Previous Learning & Development experience within hospitality, retail, leisure, or similarly fast-paced customer-facing environments
- Strong understanding of operational businesses and frontline capability building
- Confident engaging and influencing senior stakeholders
- Experience delivering leadership and management development programmes
- Commercially minded with a practical, hands-on approach
- Passionate about people development and employee experience
- Comfortable working across both strategy and delivery
Package
- Salary circa £60,000
- Competitive benefits package
- Hybrid working model
- Strong scope for ownership and impact within the role
