To support the Head of Learning & Development in delivering an effective, business‑aligned L&D strategy. This role provides a proactive, inclusive and professional service to colleagues across the firm - advising managers and employees on learning solutions that build capability, enhance performance and contribute to organisational goals.
Key Responsibilities
Learning Needs & Planning
- Partner with the business, HR team and Head of L&D to understand learning needs and shape annual learning plans.
- Conduct Training Needs Analyses using appraisal insights and recommend appropriate learning and development interventions.
- Support the delivery of the annual L&D plan, including classroom programmes, digital learning and development initiatives.
Learning Management & Administration
- Support the effective management of the Learning Management System (LMS), ensuring accurate records, smooth workshop coordination and a positive learner experience.
- Liaise with external training partners and professional bodies to coordinate courses, qualifications and exam bookings.
- Work with the Finance team to ensure timely invoice processing and alignment with the L&D budget.
Design, Delivery & Evaluation
- Design and deliver engaging learning content, materials and resources (including eLearning), working collaboratively with subject matter experts.
- Coordinate internal and external training events and CPD seminars, ensuring they are inclusive, relevant and cost‑effective.
- Prepare learning materials such as visual aids, handouts and workbooks.
- Implement evaluation processes to measure learning outcomes and effectiveness, using feedback to drive continuous improvement.
Reporting & Compliance
- Produce monthly and quarterly training reports for the business and the Executive Committee.
- Support the maintenance of CPD records for all colleagues, including monthly spot checks and reporting.
- Maintain accurate procedural documentation for all L&D activities.
Programme Coordination
- Lead the coordination of the firmwide apprenticeship programme.
- Lead the coordination of the mentoring programme, ensuring smooth administration and a positive participant experience.
Qualifications & Experience
- Ideally 3+ years’ experience in an L&D coordination or advisory role within a dedicated L&D function.
- Experience within a financial or professional services environment is beneficial.
- Familiarity with a range of HR and learning systems.
