An Initial AI Screening will be conducted for this role.
Contract Duration: 12 months
Daily Responsibilities:
The role involves coordinating with WMCO team managers and subject matter experts to identify, record, and document business processes. You begin by reviewing priorities with your manager, then conduct process recording sessions—either observing workflows directly or reviewing screen recordings—while gathering detailed notes on steps, exceptions, and best practices. You spend significant time transcribing recorded processes into your documentation system, applying consistent formatting, screenshots, and visual hierarchies to ensure clarity and adherence to WMCO standards. The role also requires to review existing procedures for outdated information, coordinate updates with process owners, and maintain version control and change logs. You proofread drafts for accuracy, incorporate feedback from managers and stakeholders, and publish finalized procedures to shared repositories. The role requires strong attention to detail, clear written communication, technical proficiency with documentation and recording tools, and the ability to translate complex processes into accessible, step-by-step guidance that supports WMCO teams and leaders.
What program/technology/software knowledge is essential for this role?
Strong computer skills with Intermediate and administrative knowledge of technology for Microsoft Word, Excel, Outlook, SharePoint.
Must-have Skills:
· 1-2 years of relevant experience (post-secondary included)
· Post secondary education required
· Technical Writing
· Ability to translate complex processes into clear, step-by-step instructions
· Strong grammar, punctuation, and organizational skills
· Proficiency with documentation tools (e.g., Microsoft Word, SharePoint, content management systems)
· Process Analysis
· Capability to break down workflows and identify key steps
· Attention to detail in capturing procedural nuances
· Ability to identify gaps or inefficiencies in existing processes
Nice-to-have Skills:
· Business writing education
Soft skills:
Communication
· Strong listening skills to gather information from subject matter experts (SMEs)
· Ability to ask clarifying questions and validate understanding
· Capacity to explain concepts clearly to diverse audiences
Adaptability
· Willingness to revise and iterate based on feedback
· Flexibility to learn new processes and systems quickly
Collaboration
· Comfort working cross-functionally with various departments
· Ability to build strong relationships with SMEs and stakeholders
FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is 20-23/hr. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.
