Do More…
Surrounded by the giants of the property and casualty insurance industry, California Casualty has stood in stark contrast to its competitors for close to eleven decades. With a mission to protect the individuals that serve our communities, and a tight-knit culture stemming from its family ownership, working for California Casualty provides caring and skilled individuals with the opportunity to put down roots and leave work knowing they’ve done more for those who do so much.
Owned and operated by the Brown family since 1914, California Casualty writes personal lines home and auto insurance for firefighters, educators, law enforcement, and nurses. In addition to its customer first focus, California Casualty also provides its group-member with unique policy features and affinity-based pricing. In line with the mission and values mentioned above, California Casualty is currently looking to add to its existing team with a new Litigation Manager and we hope that might be you!
The Litigation Manager oversees the company’s litigation function, leading a team of litigation adjusters and ensuring high-quality, compliant, and timely handling of multistate P&C claims. This role manages external counsel relationships, controls litigation expenses, supports effective legal strategies, and provides technical and leadership guidance to achieve strong claim and customer outcomes.
Responsibilities
- Lead and manage investigations of litigated claims, including liability, coverage, bodily injury, and property damage.
- Advise litigation adjusters on complex cases and approve settlements beyond individual authority levels.
- Provide recommendations to senior management on high exposure cases exceeding personal settlement authority.
- Review claim files to ensure compliance with regulatory requirements and internal policies.
- Perform regular quality assurance reviews to ensure accuracy, consistency, and service excellence.
- Oversee and participate in trials, mediations, and arbitrations as needed, including occasional travel.
- Consult with defense attorneys regarding litigation strategy, discovery, and regulatory timing requirements for claim payments.
- Control claim settlement exposure through proper reserving practices and oversight of claim expenses.
- Manage and evaluate external legal counsel to balance legal costs with claim outcomes and ensure timely, appropriate work.
- Recruit, select, train, and develop litigation staff to meet departmental objectives.
- Set performance goals, monitor results, and provide ongoing coaching, feedback, and corrective action where necessary.
- Identify and support training and development needs for litigation adjusters.
- Handle escalated customer issues and resolve complex or sensitive matters requiring advanced expertise.
- Manage multiple projects simultaneously, coordinating scope, schedules, and deliverables across departments.
- Collaborate with internal and external partners to ensure projects align with established standards and business objectives.
- Perform additional duties as needed, including supporting cross functional initiatives, training, mentoring, and temporary higher level responsibilities for developmental or business needs.
Business Experience:
- Eight or more years of experience handling and overseeing litigated insurance claims, including legal analysis and negotiations.
- Five or more years of supervisory experience in a personal lines claims environment or related leadership, mentoring, coaching, or training role.
- Experience handling personal lines claims in the State of California
- Demonstrated experience in personal lines claims handling, including litigation, complex coverage analysis and high exposure claims
- Ability to obtain and maintain required state insurance licenses.
- Professional insurance designations such as AIC, FCLA, SCLA, or CPCU are preferred.
Skills & Knowledge:
- Strong knowledge of litigation claim handling practices, including coverage analysis, liability assessment, and negotiation strategies.
- Demonstrated leadership and people management skills, with the ability to motivate, coach, and develop teams.
- Expertise in regulatory compliance and internal policy adherence within a multistate claims environment.
- Effective collaboration and relation shipbuilding skills with external legal counsel and internal business partners.
- Sound judgment and decision making skills in high exposure and complex claim situations.
- Excellent communication skills, including the ability to handle escalated customer issues professionally and empathetically.
- Commitment to continuous learning, operational excellence, and delivering exceptional customer service.
Education:
- High School Diploma or equivalent required (bachelor’s degree preferred)
Other Requirements:
- Travel may be required to attend conferences, trials, mediations, arbitrations and other required travel or meetings.
- For this position we offer a flexible schedule within the department operating hours of 8:00 am to 6:30 pm MT, with collaborating hours between 10:00 am to 3:00 pm MT.
The pay range for this position is $103,168 - 165,110 annually; however, base pay offered may vary depending on job-related knowledge, skills and experience. The company also offers a full range of medical, financial and other benefits, including eligibility for the company’s performance sharing plan and paid time off such as holidays, vacation, sick and personal holidays.
California Casualty is an Equal Opportunity Employer
Pay: $103,168.00 - $165,110.00 per year
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
- Wellness program
- Work from home
Work Location: Remote
