Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
The Manager of Learning & Development Content plays a critical role in defining how learning comes to life across our brands in a fast-paced, evolving environment. This position leads the development of engaging, results-driven training programs and tools that support team members at every level while promoting a mindset of ongoing improvement and operational excellence. By partnering closely with cross-functional stakeholders, the role delivers creative learning experiences and materials that motivate teams, strengthen execution, and contribute to sustained brand performance and growth.
Primary Job Duties And Responsibilities
The primary job duties and responsibilities listed below are not all-inclusive.
- Lead the creation and maintenance of innovative core training programs for team members, managers, and above-unit-level leadership.
- Continuously evaluate and update programs to ensure they remain relevant and impactful.
- Collaborate with the department Project Manager and other departmental personnel to ensure seamless integration of training content within the LMS.
- Drive the development and deployment of engaging and creative learning solutions such as e-learning modules/courses, training videos, presentations (MS Office, Adobe, audio, video, etc.), manuals, job aids, interactive exercises, and assessments that align with training objectives.
- Lead end-to-end video production for training content, including planning, shooting, and editing high-quality learning materials.
- Work with the Field Training team to develop comprehensive New Partner Training and New Store Opening materials.
- Conduct in-depth needs analyses to ensure training aligns with evolving business goals.
- Test and evaluate programs to confirm effectiveness and identify opportunities for enhancement.
- Manage timelines and deliverables to ensure smooth updates and testing of course releases.
- Collaborate with brand operations, marketing, and the extended training team to ensure learning solutions support strategic brand initiatives.
- Work with the LMS vendor to align course content with system capabilities for optimal user engagement.
- Stay ahead of industry trends to identify efficiencies and engagement opportunities.
