Overview
We are seeking an experienced Learning and Development Manager (M3) to design, implement, and lead end-to-end learning experiences that enable our product support, domain support, and expert service professionals to thrive. This role will play a critical part in equipping Intuit’s customer-facing teams with the skills, confidence, and tools needed to deliver world-class support, drive consultative and service-led sales, and fuel growth across physical locations and expert-led engagements. Rooted in neuroscience and adult learning theory, deliver effective end-to-end programs that deliver measurable ROI.
As a senior leader within the Learning and Development organization, you will own the learning experience lifecycle—from demand intake and learning product strategy through design, content production, delivery, measurement, and continuous optimization. You will partner closely with business leaders, support operations, content production teams, product, technology, and field teams to create scalable, technology-enabled learning solutions that strengthen customer experiences, accelerate speed to proficiency, and drive measurable business outcomes.
This role requires a leader who can operate at the intersection of learning strategy, learning technology (LXP/LMS), learning product management, and business performance, while serving as a strong advocate for the learner—ensuring learning experiences are intuitive, relevant, accessible, and grounded in real-world workflows. Experience managing or influencing budgets and P&L-like accountability is essential.
As a leader in our Learning and Development organization, you will partner closely with business leaders, support operations, and field teams to create scalable learning solutions that strengthen customer experiences and accelerate employee success.
Responsibilities
- Own and advocate for the end-to-end learner experience, ensuring learning solutions are designed from the learner’s perspective and embedded into real workflows for maximum relevance and adoption.
- Lead learning product strategy and demand management, partnering with business and operations leaders to intake, prioritize, and roadmap learning needs based on learner impact and business value.
- Partner closely with content production teams to plan, develop, and maintain high-quality learning content that is modular, scalable, and aligned to evolving business needs.
- Design and scale technology-enabled learning ecosystems, leveraging LMS and LXP platforms to deliver personalized, role-based, and performance-oriented learning experiences.
- Establish and own a measurement framework for training effectiveness, tracking outcomes such as knowledge gain, confidence growth, speed to proficiency, behavior change, and downstream business impact.
- Use learner insights, feedback, and performance data to continuously improve learning experiences and to represent the learner’s voice in cross-functional decision-making.
- Partner with product, operations, and field leadership to ensure learning directly supports customer experience excellence, consultative selling, and revenue outcomes.
- Manage learning investments with a business owner mindset, balancing cost, impact, and scalability; contribute to or oversee budgets and demonstrate ROI on learning initiatives.
- Lead, mentor, and develop learning team members, fostering a culture of learner-centric design, experimentation, and outcome-driven execution.
- Serve as a strategic advisor to senior stakeholders, clearly communicating learning insights, tradeoffs, and recommendations grounded in data and learner impact.
Qualifications
- 8+ years of experience in Learning & Development, Sales Enablement, Learning Product Management, or related leadership roles within large, complex organizations.
- Strong background in sales, retail, consultative sales, and/or service-led sales environments, particularly in customer-facing or expert-driven models.
- Demonstrated experience owning end-to-end learning strategies, including needs assessment, demand management, content development, delivery, and measurement.
- Proven experience partnering with content production teams (instructional design, curriculum development, media, and/or external vendors) to deliver high-quality, scalable learning content.
- Deep familiarity with learning technologies, including LMS and LXP platforms, and experience leveraging technology to personalize learning and surface insights on learner behavior.
- Strong track record of measuring training effectiveness, using both qualitative and quantitative methods (e.g., proficiency, confidence, behavior change, performance outcomes), not just completion rates.
- Experience operating as a learning product leader, translating business problems into learning roadmaps, prioritizing demand, and iterating based on learner and business feedback.
- Experience influencing or overseeing budgets, cost management, or P&L-like accountability, with a clear understanding of ROI and business impact.
- Ability to translate complex business needs into actionable learning initiatives that drive both service quality and revenue growth.
- Exceptional communication, facilitation, executive presence, and stakeholder management skills.
- Bachelor’s degree required; advanced degree in Business, Learning & Development, Organizational Psychology, or a related field preferred.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Southern California $183,000-247,500
