Company Profile:
At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.
We foster a culture built on five core values:
- Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.
- Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
- Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.
- Passion for Positivity: We greet each day with warmth and possibility.
- Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.
Learning Experience Manager (this hybrid role can be based in: Washington DC, Plano TX, or NYC)
We’re looking for a high-ownership, creative, and operationally savvy Learning Experience Manager who can lead both the creation and execution of scalable training programs for our restaurant teams.
This role sits at the intersection of instructional design, visual storytelling, and operational execution. The Learning Experience Manager is responsible for translating business needs into clear learning solutions, managing a small team of instructional designs, and ensuring learning content is delivered on time, on brand, and ready for the field.
Success in this role requires strong project leadership, design capability, and operational judgeent. You will manage intake, prioritize initiatives, delegate work across the team, and personally produce high-quality learning experience is a fast moving environment.
This is a hands-on leadership role that blends strategic thinking with execution.
This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position and such duties and responsibilities may change without notice.
What You’ll Do:
Learning Design & Curriculum Development
- Design and develop scalable learning programs for restaurant leaders and hourly team members
- Produce high-quality training content including eLearning modules, facilitator guides, job aids, and leadership curriculum
- Create visually compelling learning assets that reflect CAVA’s brand standards and support real operational use
- Translate operational processes into clear, field-ready training materials
- Write scripts, storyboards, and learning narratives for digital and instructor-led training
Learning Operations + Project Leadership
- Own the L+D intake process and translate requests into scoped learning projects
- Prioritize initiatives for team based on business impact, timelines, and field readiness
- Build and manage project plans, milestones, and deliverables for learning initiatives
- Ensure learning projects move from concept to launch efficiently and on schedule
- Proactively identify risks, adjust timelines, and communicate project status to stakeholders
LMS Administation + Learning Technology
- Oversee LMS administration including course structure, content uploads, reporting, and user experience
- Partner with internal stakeholders to ensure learning content is accessible, trackable, and scalable
- Manage vendor relationships and learning technology tools
- Maintain LMS content governance and ensure learning materials remain current and effective
Team Leadership + Quality Control
- Lead and mentor a small team of instructional designers and learning specialists
- Delegate work appropriately while maintaining ownership of overall project delivery
- Establish quality standards for learning content, ensuring materials are accurate, brand-aligned, and ready for deployment
- Review and refine team deliverables before launch to ensure clarity, accuracy, and instructional effectiveness
- Build feedback loops to continuously improve learning experiences
Cross-Functional Partnership
- Partner with Operations, People + Culture, Culinary, Field Training, and other teams to identify learning needs and develop solutions
- Translate complex operational processes into practical training programs
- Support new initiatives, product launches, and operational updates through clear learning content
The Qualifications:
- 5+ years of experience in Learning & Development, instructional design, or training program management
- Proven experience leading learning projects from intake through launch
- Experience managing or mentoring instructional designers or learning specialists
- Strong portfolio demonstrating instructional design, curriculum development, and visual learning design
- Experience producing SCORM-compliant eLearning modules
- Hands-on experience administering an LMS platform
- Proficiency with authoring and design tools such as Articulate (Storyline and Rise), Adobe Creative Suite, Camtasia, or similar tools
- Strong project management skills with the ability to prioritize, delegate, and manage multiple initiatives simultaneously
- Ability to translate business needs into clear, actionable learning solutions
- Strong written communication skills including scriptwriting, curriculum writing, and learning content development
- Experience working in fast-paced, high-growth environments
- Hospitality or restaurant operations training experience preferred
Success in This Role Looks Like:
- Learning projects move from intake to launch with clear timelines and accountability
- Training materials are visually strong, brand-aligned, and operationally useful
- The LMS experience is organized, scalable, and easy for teams to use
- The learning team delivers high-quality content without constant rework
- Field leaders receive training that improves execution, not just knowledge
Physical Requirements:
- Ability to maintain stationary position to be able to operate a computer and other office equipment
- Must be able to identify, analyze and assess details
- For certain positions, must be able to occasionally move or transport items up to 50 pounds
- Ability to communicate with others and exchange information accurately and effectively
- Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
- Ability to work in a constant state of alertness and in a safe manner
What we offer:
- Competitive salary, plus bonus and long-term incentives*
- Early Wage Access!
- Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
- Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
- 401k enrollment with CAVA contribution
- Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
- Free CAVA food
- Casual work environment
- The opportunity to be on the ground floor of a rapidly growing brand
- All exempt and non exempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.
- Please note that visa sponsorship is not available.
- The posting range is an all cash range.
*Indicates qualifying eligible positions only
CAVA – Joining “A culture, not a concept”
As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.
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