At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Senior Regional Learning & Development Manager - Latin America
Cartier | Coral Gables, FL
MAIN PURPOSE
The Sr Regional L&D Manager is a key partner in embedding a learning agenda that meets the long-term needs of the business. This role will drive and support all learning and development initiatives for Cartier Latin America.
In this role, the Sr Regional L&D Manager will lead the development and implementation of comprehensive L&D strategies aligned with Cartier’s business objectives. This position offers a unique opportunity to shape the skills and knowledge of our workforce, ensuring they are equipped to meet current and future challenges.
With a ‘Retail First’ focus, and as a Business Partner to our Regional leadership, you will help drive sales productivity, client service excellence, and execute regional and global learning curriculums across all product categories including High End and Leadership.
This role will require you to travel 40%-50% of your time to visit boutique and offices in the region.
This role will manage the Sales Coaches in Brazil and Mexico. This role will report to the HR Director, Latin America and will partner closely with LATAM Talent Management and Cartier International Learning & Development Team.
Key Responsibilities
Capability Building
Build skills, confidence and behaviors that directly support business goals whilst creating a culture of continuous growth.
- Identify capability gaps and address them through targeted and focused learning solutions.
- Embed a culture of feedback, reflection and ongoing learning across all levels.
- Link capability building to measurable outcomes such as improved commercial performance, productivity and client experience.
- Support the completion of Individual Development Plans and ensure all employees have an active development plan in place.
Learning Delivery and Performance Measurement
Plan, schedule and deliver L&D programs across retail and corporate populations in Latin America.
- Deliver engaging and interactive learning programs and feedback on a variety of topics.
- Localize and adapt regional learning materials to specific market needs, ensuring cultural and language relevance.
- Manage learning calendar and activations in collaboration with the central L&D team, Commercial, Retail and HR Leadership.
- Ensure training participation, completion and business impact for KPIs including Learning Engagement & completion and business KPIs.
- Provide reports to the Regional HRD on progress, challenges and recommendations.
- Evaluate learning effectiveness and continuously improve methods.
Budget & Operations Management
- Monitor the country learning budget in collaboration with Regional HRD, including venues, travel and vendor costs.
- Manage the end-to-end invoicing and vendor management process.
- Track and report learning expenses to ensure budget compliance.
- Oversee logistics and coordination of all learning activities.
Stakeholder Management & Collaboration
- Work closely with the Commercial teams, Boutique Management, and HR Director to align learning priorities with business needs.
- Ensure alignment with regional L&D frameworks and strategy and contribute to feedback on learning needs.
- Build strong relationships and drive functional leaders to support capability and skills development across all roles.
- Oversee onboarding and induction in alignment with organization and region requirements.
Required Experience
- You are passionate about Learning & Development and being a Business Partner, with a minimum of 8-10 years of experience in a learning or development role with strong operational learning delivery, LMS and LXP Management, Reporting and Learning Impact Analysis. Ideally, you’ve had prior exposure to Luxury Retail or Hospitality.
- You hold a degree in in Adult Learning, Business, Psychology, Human Resources, Communications, or related field
- You are driven by performance, fueled by a strong commercial acumen.
- You master learning facilitation and formal / informal learning delivery.
- You have experience in managing training budgets and scheduling at market/country level.
- You are curious and highly collaborative; in that, you have a strong record of cross-functional relationships that build trust and credibility with a diverse team of internal business partners.
- You are organized, self-driven and resourceful. You enjoy working on multiple priorities and projects, managing your time effectively.
- You are fully bilingual; written English & Spanish mandatory (Portuguese is a plus).
Technical Skills / Abilities
- Intermediate/Advanced level proficiency in Microsoft Word, PowerPoint, and Excel.
- WorkDay and SAP is preferred
- Experience using collaboration and analysis tools (e.g., Mentimeter, Klaxoon, Miro, Typeform, SurveyMonkey, etc.) is a plus
The preceding Key Responsibilities statements are intended to describe the general nature and level of work performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of person assigned to this position.
Dimension
Geographical area (scope) under responsibility
Cartier LAC, Mexico, and Brazil
Complexity of assigned territory
Geographically extended area: trip duration up to 9 hours flight
Multi-country Territory
Multi-Language territory
Must be able to travel 40-50%
Level of autonomy: Works under direct supervision of the HRD, Cartier Latin America
Number of FTE under responsibility: Miami: 50; Mexico: 69; Brazil: 33
Headcount supervised: 2
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer
We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Salary will be negotiated based on relevant skills and experience.
