Job Description

Chewy is looking for a Learning Operations Manager to join our Learning Team! The ideal candidate... 

What you'll do: 

Lead and support ongoing development, provide regular performance feedback for team of Learning Coordinators and large team of on-the-floor trainers 
Identify needs or gaps in learning process and in consultation with Operations Teams 
Design training and development programs based on the organizational needs in consultation with Regional Learning Manager 
Recruit and observe team of on the floor trainers for process training 
We are looking for someone who can conduct train-the-trainer sessions and Leadership training and conduct remediation training as needed 
Facilitate courses or learning sessions with all process job roles and with Leadership as needed 
Coordinate all training conducted across shifts and areas 
Maintain daily communication with Operations, HR, Recruiting and other teams 
Maintain knowledge of operation processes for ongoing assessment of the training process 
Fulfill additional responsibilities as assigned

What you'll need: 

BA, BS or equivalent experience 
4+ years of successful training experience and validated proficiency in delivering and crafting training 
2-4+ years guiding a team within a training/learning, HR or similar function 
2-4+ year in Operations or process improvement role 
Proficiency in computer usage, email, MS Office (Word, PowerPoint, and Excel, Outlook) 
Understanding of fulfillment/distribution center/warehouse processes and flow 
Well-developed observational and analytical skills 
Effective verbal and written communications skills 
Able to work flexible schedules / shifts as needed for 7 day operation 
Validated skills for planning daily/weekly tasks and adapting to contending demands 
Strong skills developing relationships across all levels and functions 
Must be willing to travel

Bonus: 

Instructional design using ADDIE, TWI model, or similar 
Facilitation and presentation skills 
Ability to work in a fast-paced distribution environment 
Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction 
Detail oriented and accurate with the ability to focus attention on details 
Ability to prioritize, lead and complete projects with tight deadlines 
Familiarity with process improvement methodologies such as LEAN or Six Sigma

Does this sound like you? If so, we would love to hear from you!

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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Learning Operations Manager