NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
The Learning and Education Support Team operates our busy enquiry management system responding to a high volume of emails and calls covering a range of activity. This includes responsibility for the maintenance, administration and user account creation for learning systems supporting personal development planning and review, and eLearning in NHS Greater Glasgow and Clyde. The team also provides an administration service to our range of workforce development programmes including work based qualifications, Employability and Work Experience, Staff Bursary Scheme, Staff Induction and wider Learning Programmes supporting Board and National priorities.
Duration, Location, and Working Pattern:
- This role will be based in Gartnavel Royal Hospital, Administration Building.
- Please note there will be an element of hybrid working.
- The shift pattern for this post is Monday - Friday (flexible).
Key Responsibilities
The Learning and Education Administrator will operate the department’s helpdesk dealing with enquiries regarding eESS OLM, LearnPro, Turas Appraisal, Turas Executive Appraisal and general Learning and Education enquiries. The tasks and duties include:-
- Dealing with online enquiry system, email and telephone enquiries
- Log details of responses and solutions to enquiries
- Set up new courses on eESS OLM on receipt on Course Creation Packs via team supervisor. This includes sourcing and booking venues, ordering catering if applicable and advertising
- eESS OLM system administration including adding venues and resources, courses, offerings and classes
- Provide access to systems including user provisioning and role based access (LearnPro and Turas Appraisal)
- Test system changes following system developments
- Organising and administration of Employability/Work Experience programmes
- Administration and processing of application forms and related documents such as health questionnaires, confirmation letters, information for work placement managers
- Sourcing placements
- Updating and maintenance of Work Experience database
- Contribute to the learning of work experience placements hosted by the Learning and Education Admin Team
- Assist with the administration and processing of application forms and related documents for the Staff Bursary Scheme
Knowledge, training, qualifications and/or experience required to do the job:
- SVQ Level 3 in Business Administration or equivalent experience/ qualification at SCQF Level 6
- ECDL or equivalent sound knowledge of Microsoft Office applications including Word, Excel, PowerPoint, Outlook
- Excellent communication, customer service skills and organisational prioritisation skills
- Ability to demonstrate experience of working in a busy customer focused environment
What We Offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For An Informal Discussion, Please Contact
Learning & Education Support Service Lead, Emma Pike, emma.pike@nhs.scot
Details on how to contact the Recruitment Service and the Recruitment Process:
Information for candidates
This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of
work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as
“various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the
Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
Candidates must provide original and authentic responses to all questions within the application form. The use of
artificial intelligence (AI), automated tools or other third-party assistance to generate, draft or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the recruitment process.
For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.
