Qualifications:
- Bachelor's Degree in Arts/Sciences (BA/BS) Related Field preferred
- A minimum of 2 years' progressive experience in a related field required
- Hands-on experience administering and managing Cornerstone Learning Management System (LMS)
- Strong attention to detail and organizational skills with the ability to manage multiple priorities and projects.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Excel and reporting tools; ability to generate, interpret, and analyze data for actionable insights.
- Solid understanding of LMS functionality, configuration, and user experience principles.
- Ability to troubleshoot user issues and provide timely support or escalation.
- Proactive, solutions-oriented mindset with curiosity to explore new LMS features, tools, and automation opportunities.
- Strong collaboration skills; able to work effectively with cross-functional teams
- Demonstrated integrity, adaptability, and accountability in managing system data and user experience.
- Embraces change, has passion, strong work ethic, a can-do attitude, fosters teamwork, and displays honesty and integrity in all situations
- This role includes assignment of work for specific WWT customers. Some customers have specific on-boarding requirements, including background check and drug testing requirements that go beyond WWT's requirements. Ability to meet these requirements may be necessary for continued employment, depending on the needs of the department.
Compensation/ Benefits:
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $62,000 to $78,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
Requirements:
LMS Administrator
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
Job Summary
This position reports to the Supply Chain Training team and serves as the primary administrator for the Cornerstone Learning Management System (LMS) for WWT's Global Operations division. The LMS Administrator manages daily system operations, including but not limited to creating and maintaining learning assignments, courses, events, sessions, and reports, while ensuring content and data remain accurate and up to date. The role also supports LMS requests and projects from other Global Operations teams, coordinated through Supply Chain Training. In addition to daily execution, this position handles high-level system management such as auditing, cleanup, and documentation of LMS processes to maintain consistency and best practices. Success in this role requires strong problem-solving skills, attention to detail, and a solid understanding of Global Operation's data hierarchy to accurately manage user groups, learning structures, and reporting. The LMS Administrator works closely with HRIS, IT, and other LMS administrators to keep the system reliable, efficient, and aligned across the organization.
Responsibilities:
- Manage the day-to-day operation, configuration, and data management of the Learning Management System (LMS) to support training needs for the Supply Chain Training Team and the Global Operations organization as a whole.
- Create, execute, and manage training assignments, courses, events, and sessions to ensure accuracy, alignment, and appropriate targeting for audience needs.
- Upload and configure training content, curricula, checklists, assessments, and knowledge checks, etc..; perform end-to-end testing to ensure functionality and quality.
- Build and maintain organizational structures, user groups, and learning cohorts that reflect Global Operations hierarchies and business needs.
- Develop expertise in the Global Operations data hierarchy and role structures to accurately design, assign, and report on learning activities across teams and functions.
- Build, schedule, and analyze standard and custom reports to track completion, compliance, and performance trends; share insights and recommendations with leadership.
- Provide guidance and hands-on support to content owners, facilitators, and system users on an as-needed basis to improve understanding, adoption, and correct system utilization.
- Establish and manage an audit and maintenance schedule to review course content, training assignments, and user data; perform regular system cleanup and validation to ensure data accuracy.
- Develop and maintain LMS Standard Operating Procedures (SOPs), job aids, and best practices to ensure consistent and compliant use of the system across the Supply Chain and Global Operations organizations.
- Troubleshoot and resolve complex LMS issues such as incorrect audience assignments, dynamic group or hierarchy errors, or broken training configurations; identify root causes and implement corrective actions in coordination with HRIS or IT as needed.
- Evaluate and explore new LMS features, tools, and automation capabilities to enhance efficiency, user experience, and reporting insights.
- Collaborate cross-functionally with HRIS, IT, and other LMS administrators on updates, enhancements, data integrations, and system communications as needed.
- Manage and prioritize multiple LMS projects simultaneously, ensuring deliverables meet business needs, timelines, and quality standards.
- Stay informed on LMS updates, releases, and best practices to proactively recommend process and system improvements.
- Troubleshoot user issues, including incomplete courses or errors within assigned content; provide timely support or escalation when needed.
