About the Role
We are looking for a strategic and hands-on
Director of Learning & Development to lead our educational vision. Reporting directly to the VP of Operations, you will be a primary contributor to our organization's growth as you oversee a team of facilitators while personally designing high-impact training programs. A key driver of your success will be measured by the results of your team and their impact on our front line associates- driving up key performance indicators overtime.
Because Matic partners with over 70 property and casualty (P&C) carriers, our environment is fast-paced and technically complex. You will bridge the gap between complex insurance products, evolving technology enhancements, and the professional growth of our team members. You'll collaborate cross-functionally with key stakeholders, driving learning and development among our front line team that has direct revenue impact.
Responsibilities
- Strategic Leadership: Serve as the organization-wide expert and advocate for all training, development, and learning initiatives.
- Cross-Functional Collaboration: Partner closely with Product, Operations, Marketing, and Legal/Compliance departments to translate business goals and regulatory changes into actionable training for our Sales and Service agents.
- Team Management: Lead, mentor, and develop a team of training facilitators to ensure high-quality, engaging delivery across all departments.
- Curriculum Development (Individual Contributor): Design and build comprehensive onboarding programs for new hires to ensure a "best-in-class" entry into the company.
- Technical & Product Training: Create clear communications and training modules for new technology rollouts, software enhancements, and carrier-specific updates.
- Compliance & Regulation: Partner with leadership to ensure all agents remain compliant with state licenses and P&C regulations, minimizing organizational risk.
- Needs Analysis: Work with Front-Line Leadership to identify skill gaps and implement learning
- AI & Technology Integration: Research, pilot, and implement emerging AI tools and L&D platforms (such as AI-driven video generation, automated role-play simulations, and LLMs for content drafting) to accelerate the production of training materials and create personalized, scalable learning paths for agents. Solutions that directly improve agent performance and customer retention.
Requirements
- Experience: 7+ years in L&D or Corporate Training, with at least 3 years in a leadership/management capacity
- Onsite Leadership: with the majority of our facilitation and front line team in our Columbus office, this role is required to be in-person out of our Columbus, Ohio office 75% of the time
- Industry Knowledge: Previous experience in the Insurance Industry (P&C) is strongly preferred. Familiarity with carrier relations and brokerage workflows is a significant advantage
- Instructional Design: Proven ability to build training materials from scratch (e-learning, workshops, and manuals)
- Stakeholder Management: Demonstrated ability to influence and collaborate with diverse departments (from Legal to Sales) to achieve a unified training goal
- Communication: Exceptional public speaking and writing skills; ability to translate complex insurance jargon into digestible learning points
How Matic stands out
- Base salary range- $125,000 - $150,000
- Annual bonus target range- $10,000 - $25,000
- You have an ownership stake - all Maticians receive Matic stock options.
- Unlimited Paid Time Off.
- Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.
- 401(k) Retirement Plan.
- Career advancement - we have a culture that focuses on internal promotion and career growth.
- Continuing education, licensing and professional development paid for by Matic.
- A TRUE team culture - One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball/kickball teams, etc!
- Modern office environment (that's CDC compliant!) - we have a trendy HQ in the heart of German Village in downtown Columbus with awesome amenities including ping pong tables, coffee/espresso bar, flavored water bar (sparkling or still, your choice!).
About Matic
The Market Leader in Embedded Insurance: Since 2014, Matic has redefined the insurance landscape by integrating high-value coverage directly into the homeownership and auto-buying journey. We aren't just a digital agency; we are the strategic infrastructure that allows mortgage lenders and financial institutions to provide seamless, value-added services to their customers at the exact moment they need them.
Our Market Position: Today, Matic is a Top 20 independent agency and the undisputed leader in the mortgage servicing space, holding approximately 20% of the total market share. Our marketplace features over 70 carriers, integrated with a growing roster of billion-dollar distribution partners across mortgage origination and servicing.
Our Culture. We hire professionals who are obsessed with quality and empowered to own their outcomes. We work at a fast pace, but we prioritize intellectual curiosity, strategic thinking, and the collective win.
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.
