What We Do:
Business Development Resources, Inc. (BDR) provides training and coaching services to the Contracting industry. At BDR, our goal is simple: empower our clients with our industry experience and information to give them the knowledge they need to drive profit and growth in their business.
Our Vision:
We will be the model of excellence, challenging traditional boundaries, seizing opportunities, and being the renowned provider of innovative products and services.
Our Mission:
Through teamwork, we will increase the profitability and efficiency of our clients to prime* while maintaining an environment that fosters unequaled team member growth and success.
- Prime - The most flourishing stage or state, reaching perfection
Our Values:
- Absolute honesty and integrity
- Uphold the highest level of confidentiality and trust
- Empowered, passionate, heartfelt, caring, and supportive of our clients and teams
- Teamwork is the source of our strength
- Change is essential, and we will always embrace it
- We encourage our family to grow, contribute, and accomplish
- Leading the industries we serve through innovation and creativity
- Consistent, actionable knowledge transfer to those we serve
- Owning our results and being accountable to ourselves, our team, and our clients
We are looking for a Business Coach to deliver quality coaching to our clients based on the BDR core principles and ideologies, empowering our clients to drive profit and growth in their businesses. We seek a skilled professional with extensive hvac or plumbing experience, strong leadership abilities, and solid business acumen. We offer a generous base salary in addition to bonuses and spiffs! Join a team of 30+ coaches with complete on-the-job training! Teamwork is the source of our strength. The entire team is here to support you! Talk with several members before you join our team - we are an extended family!
Primary Job Responsibilities
- Conduct client calls as scheduled by the Support Coach.
- Responsible for completing/clearing client calls in contact management software.
- Create and review client management plans with the Senior Coach and work on the plan with clients.
- Create and communicate client call plans.
- Review/offer insight on the financial statements as produced by the Support Team with the client on a call following receipt of documents.
- Recommend process improvements to clients and /or additional training where needed for staff to help reduce the time needed to perform services.
- Assist the client in writing procedures, approve write-up as part of BDR philosophy, and implement with the team.
- Maintain accurate records of outbound and inbound correspondence with clients, including timely updates to company CRM/Scheduling/completed call process.
- Write clear and concise business case studies, ROI Reports, and Improvement results, along with opportunity dollars based on successful adaptation and implementation.
- Complete all reporting as directed.
- Contribute to training sessions as requested.
- Attend client events as directed.
- Attend and participate in training sessions as scheduled.
- Other duties as assigned.
Work Hours: 8:00 a.m. to 5:00 p.m., Monday through Friday, some weeknights, and some weekends. Overnight travel is also required. A component of this position is traveling to your client's business for hands-on process improvements within the business. Travel is limited to once per month, 3 - 4 per day on average.
Location: Remote. Work from your home office, taking 4 client calls per day, offering some flexibility to your daily schedule! This position requires regular travel.
Compensation: Base Salary of $110K - $200K Depending on Experience
PerksBenefits
- Full benefits package: 401k with employer 3% matching; Medical insurance provided with minimal employee contribution (with HRA), Supplemental insurances, EAP, employer-provided life insurance/AD&D, 3.08 hours of accrual of PTO biweekly, 6 paid holidays off, and much more!
- Proven processes and procedures are built out for you to follow.
- Dedicated support staff to assist with scheduling, documentation, and reporting.
- BDR-supplied basic office equipment and supplies to set you up for success as a Head Coach!
- Internet reimbursement of up to $75 per month!
- Fully cloud-based operations allow easy access to documents.
- Extend your stay during business travels and enjoy the local culture! Travel reward points earned are yours to use personally!
- This role will enable you to contribute to the well-being of a small business, allowing the owner and their team to achieve their professional and personal goals.
The Qualifications
- Demonstrated core leadership skills
- Ability to motivate and encourage others
- Strong communication skills, verbally and in writing
- Strong active listening skills
- Ability to confront issues head-on using tact and diplomacy
- Quality phone presence
- Compassionate, heartfelt caring for the dealer group
- Ability to create/direct sound business strategy and adhere to the plan
- Understanding the importance of selling up and managing labor
- Demonstrated understanding of all core BDR-recommended client procedures and processes
- Ability to fluently navigate the Operations Manual
- Ability to create and present training material to clients and team members
- Demonstrated strength in the understanding of human relationships and connections
- Possess moderate typing skills
- A minimum of 5 years of hvac or plumbing industry experience
- A minimum of 3 years in a management/leadership role for a successful contractor business that is GM level or higher
- Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
Why work for Us?:
- Named in Seattle Business Magazine for Washington's Best Companies to Work For list for 2022 and 2023!!!!
- Our average employee tenure is over 7 years; we are a great place to work!
- Our team is truly passionate about helping our clients be successful
- Caring ownership and management
- Clear expectations and communication
- Great place for career advancement with training and support from the team
- Lots of long-term clients
- Fun! Yet professional
- A growing, profitable company with a 25-year track record
What are you waiting for? Responsive employer. Apply today!
**WE ARE A 100% DRUG AND NICOTINE FREE EMPLOYER**
