About Us
The role
The Learning and Capability Development Advisor supports the delivery of learning and development initiatives that build organisational capability and enhance employee performance across the Group. Working closely with the senior manager for Learning and Technical Training, business stakeholders, and the Shared Services Centre (SSC), the role contributes to the design, coordination, delivery, and evaluation of training programmes, ensuring they are accessible, engaging, and aligned to organisational priorities.
This is a hands-on role that supports both group-wide and business unit initiatives, playing a key part in embedding a culture of continuous learning. While the Advisor will deliver training directly on occasion, the majority of their work centres on enabling, equipping, and supporting others to deliver impactful learning consistently across all regions and business units.
Key accountabilities
- Design & Development – Create engaging, high-quality learning content, toolkits, facilitator guides, eLearning modules, and training videos for use by teams, managers, and internal facilitators.
- Enable Delivery – Equip and support internal and external trainers, people function colleagues, and managers to deliver learning consistently, providing facilitator packs, resources, and coaching where required.
- Programme Coordination – Coordinate the scheduling, promotion, enrolment, and logistics of learning programmes in collaboration with the L&D SSC, ensuring smooth execution.
- Facilitation – Deliver selected training sessions and workshops (virtual or in-person) when specialist input or group-wide delivery is required.
- Evaluation & Reporting – Gather learner feedback, track participation, and assess the effectiveness of programmes, preparing reports and recommendations for improvement.
- Training Needs Support – Assist in gathering and analysing data for training needs analyses to help identify skills gaps and development opportunities.
- Content Adaptation – Customise and adapt materials for different audiences, delivery methods, and cultural contexts across the Group.
- Compliance Support – Monitor completion of mandatory training in partnership with the L&D SSC and escalate issues as needed.
- Innovation – Keep up to date with L&D trends, tools, and technologies, suggesting opportunities to improve the learner experience.
KEY MEASUREMENTS OF SUCCESS/KPIs
- Quality, clarity, and usability of learning content and resources created.
- Positive feedback from People Function teams and facilitators on materials and support provided.
- Timely production and distribution of training content aligned with business priorities.
- Effective collaboration with L&D SSC and other stakeholders.
- Completion and compliance rates for assigned training initiatives.
- Accurate and timely reporting on learning participation, evaluation, and impact.
- Contribution to improved learner engagement and uptake of development opportunities
Skills & Experience
Qualifications and Experience:
- Qualification in HR, Learning & Development, Education, or related discipline (CIPD or equivalent, desirable).
- Experience in creating learning content and resources for delivery by others.
- Familiarity with learning management systems and e-learning platforms.
- Ability to gather, interpret, and present basic training data.
- Experience facilitating or coordinating training sessions, ideally within corporate or multi-site environments.
Skills & Competencies
- Strong instructional design and content creation skills.
- Excellent organisation and attention to detail.
- Clear and concise communication, with the ability to write engaging, easy-to-use training materials.
- Collaborative approach, building strong relationships with People Function teams and stakeholders.
- Digital literacy and confidence using online learning tools.
- Comfortable working with data to track and report on training outcomes.
- Ability to adapt content for different audiences and delivery styles.
Other
Personal Attributes
- Passionate about enabling others to deliver high-quality learning
- Team player, willing to share ideas and collaborate openly.
- Adaptable and able to work in a changing, fast-paced environment.
- Culturally aware and inclusive in approach.
- Proactive in seeking ways to improve processes and learner experience.
